Hello, I am not tech savvy at all, and I found this site, so hopefully someone may be able to help me. I got a esteem which is stuck on the lg screen. I searched for how to do s hard reboot, and it said to press the power button along with the vol, up and vol down button until it vibrates en release the power button and wait about 12 seconds for a message to appear on the phone then release the vol buttons, however to message appears, what can I do..thanks