Help Help please!

[Fernaba]

Hello, I am not tech savvy at all, and I found this site, so hopefully someone may be able to help me. I got a esteem which is stuck on the lg screen. I searched for how to do s hard reboot, and it said to press the power button along with the vol, up and vol down button until it vibrates en release the power button and wait about 12 seconds for a message to appear on the phone then release the vol buttons, however to message appears, what can I do..thanks

 

[costarican]

turn off phone and press power button and volume buttons when it vibrates let the power button off and then just press power 3x

 

[Mexjoker]

Does it come up at all?

 

[Fernaba]

turn off phone and press power button and volume buttons when it vibrates let the power button off and then just press power 3x

Thanks a lot for your quick help, however, I did that but still it does not work. I let goof the power button,kept on pressing the volumes keys and then pressed power 3x but nothing happened. Also I don't know if now also e power button is messed up, because it will not turn off, unless I take out battery

 

[Fernaba]

Does it come up at all?

Phone does come up, but as soon as it turns on, lg comes up and stays up.

 

[Mexjoker]

When it turns on keep on holding the volume keys and the message should pop up. Press power 3x and it will do a hard reset.

 

[costarican]

as soon as it vibrates u gotta let the power go and leave the volume hold

 

[Fernaba]

When it turns on keep on holding the volume keys and the message should pop up. Press power 3x and it will do a hard reset.

I tried it. Only lg stays on, I held the volume buttons for over 2 minutos an nothing. Think it is out?

 

[Mexjoker]

What made it stuck on the lg screen?
There are ways to save it.

 

[BRAINZ2013]

Can i ask is this device rooted or was you between rooting, and what firmware are you on zvd or zvc.

 

[BRAINZ2013]

If not rooted and on zvc or zvb you may want to use the lg update tool to update to a new versions of firmware ......

 

[Fernaba]

If not rooted and on zvc or zvb you may want to use the lg update tool to update to a new versions of firmware ......

Sorry, I do not know it it was rooted or anything. I bought it from someone who said it was an easy.fix, plus he needles the money to get electric back on, so I felt like it was not only a good deal but also a good deed.
Should I try just using the update? Is that where I plug into a desktop and see if it reads it?

 

[BRAINZ2013]

Yes try the tool if not it can be fixed . With some forum tools , a good reader and a computer and some patients .

 

[Mexjoker]

Try that. Good intentions. And hopefully we get it fixed

 

[Fernaba]

no luck, i tried already but still not working

 

[Mexjoker]

http://androidforums.com/showthread.php?t=521819

Try that^^