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Help Help the handicapped....

Okie dokie - My daughter's S3 (SPH-L710) got the OTA this morning and it didn't go well. I think package.zip got corrupted or something. Anyway, can't get any further than the Recovery screen (Reboot, Apply Update from External Storage, Factory Reset, etc.)

Called VM, they're no help since they can't email me the update. My thought was to load the update on the SDcard and try to apply it from there.

VM says I may have to replace the phone; not really interested in that route as a new Cricket Galaxy S5 is sitting under the Christmas tree (Cyber Monday special, $294!)

Daughter's begging me to not do a factory reset, so I'm trying to avoid it if possible.

Any guidance on what I can do to get this thing working? I've never rooted or toyed with something like this before. Also, the system recovery screen says "<3e> KOT49H.L710VPUCNDC" if that means anything.
 
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