Help Help with Kies and Android L

[abjoh]

Hi,

tried to upgrade my Galaxy S4 from KitKat to Lollipop trough Kies (can't do it OTA cus my phone is encrypted). Shit happened when I got a message from Kies saying it didn't recognize my device. Kies disconnected the phone but the phone still shows this message saying "Downloading Do not turn off target!!"... so what do I do now?

 

[funkylogik]

Hold in Power to reboot (takes about 10 seconds)

 

[Pugs1957]

Kies doesnt work on encrypted devices

 

[abjoh]

So the only way for me to upgrade is by hard resetting the device first?

 

[Pugs1957]

You can remove the encryption

 

[abjoh]

How do you remove it without resetting it? Don't think that's possible with KitKat?

 

[Pugs1957]

IDK, my S4 is not encrypted and if I go into security settings I have the option to encrypt. Presumably if it was encrypted I should be able to remove encryption?
Sorry I can't give a definite answer