Help Help with Pulse

[emma123456]

hi all need help.
my t-mobile pulse phone ran out of charged today just charged t up and now when i press the botton on the side to lock the screen it won't lock it

any ideas Please help me asap

 

[Frisco]

Welcome to the forms, emma.

That issue can sometimes occur when the battery has been too fully discharged prior to recharging. A few things to restore the lock button functionality include a simple reboot (shut the phone off, then wait a minute, then turn it back on), a live battery pull (with the phone on, remove the battery, wait a minute then replace it) and a factory data reset (menu > privacy > factory data reset).

I think you'll have it resolved before having to do the reset.