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HELP!!!!!

Hello annasab. Welcome to Android Forums. There is likely something you can do but not knowing which phone you are using... it's difficult to say for certain. You will want to check into the discussion area we have for your phone. The other members using that phone will be best to advise you. Here is a link to all of the phone areas we have. Just open the list and then locate and click your device. You will be redirected to the area where you will find assistance. Have fun and thanks for using these forums.
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Merry Christmas
 
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