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Helping you setup your account on LTE

sk337sk337 said:
Well, just to try I had a new ST micro SIM and my mom wanted to use my mega and I transferred online and LTE came on automatically. No clue why but it did.
Click to expand...
The old sim cards are not capable of receiving lte. The ninth and tenth digits of an at&t compatible sim must be 25 or higher for lte, and it would be provisioned on the tfdata apn.

If you have one of the cards from before they stopped selling them, it isn't capable of receiving lte. I just ordered a new one.
 
oldnoob2 said:
The old sim cards are not capable of receiving lte. The ninth and tenth digits of an at&t compatible sim must be 25 or higher for lte, and it would be provisioned on the tfdata apn.

If you have one of the cards from before they stopped selling them, it isn't capable of receiving lte. I just ordered a new one.
Click to expand...

I have two cards that were old (6+ months) and when I called they set them up.
 
Passing this along just in case...

Straight Talk now offers 4G LTE on AT&T – unlimited talk, text, and data for $45 a month

For only $45 a month, you get unlimited talk, text, and data on either AT&T or T-Mobile’s network. Keep in mind Straight Talk has never revealed exactly how much data customers are allotted before being throttled (or worse, had their service cancelled) but overall, it’s not a bad deal for light Android use.
 
How much trouble is it to change SIM cards? do I have to talk to the awful ST reps again, or is the changeover online? Also, do I loose a partial month, or is the sim seperate from the billing side of things?

I spent some time on the phone with ST and they couldn't/wouldn't enable LTE; I'm wondering if its dependent on what model phone you tell them you have? Perhaps if you tell them you have a more modern phone that didn't exist before they updated to LTE? ie Galaxy S4, or LG G2 or something...

I have a note, and they still gave me the old att.mvno apn settings.

Thanks, Josh
 
Bottom line: If you are using the BYOP (Bring your own phone program), you can't use LTE...

My conversation with StraightTalk support today: Changed name of support person to protect identity.

Me: How do I enable the LTE network on my LTE capable phone. I currently only get the HSDPA+ speeds (6 Mbps) on my phone. I am an existing "Bring your own phone" customer of straight talk.
Support: Hi XXXXXX. Thank you for visiting Straight Talk Wireless.
Me: Hi YYYYYY, Thanks. I hope you can help me out :-)
Support: You are welcome.
Support: Please be informed that BYOP program does not support LTE technology phones from another company.
Support: Is xxx-xxx-xxxx your phone number?
Me: yes, that's my number
Me: So do I have to use a phone sold by straight talk to use LTE?
Support: Okay.
Support: Yes, you have that as an option.
Me: OK. So if I stick with my phone, I can't use LTE.
Me: Hmm, I wish the website made that clearer
Support: No. Our BYOP program does not support LTE technology phones.
Me: I see
Support: Yes.
Me: OK. Thanks for the clarification.
Support: You are welcome.
Support: Thank you for chatting with Straight Talk Wireless. If you have any further questions or concerns, please contact one of our customer care representatives at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
Support has exited the session.
 
divisionbell said:
Bottom line: If you are using the BYOP (Bring your own phone program), you can't use LTE...

My conversation with StraightTalk support today: Changed name of support person to protect identity.

Me: How do I enable the LTE network on my LTE capable phone. I currently only get the HSDPA+ speeds (6 Mbps) on my phone. I am an existing "Bring your own phone" customer of straight talk.
Support: Hi XXXXXX. Thank you for visiting Straight Talk Wireless.
Me: Hi YYYYYY, Thanks. I hope you can help me out :-)
Support: You are welcome.
Support: Please be informed that BYOP program does not support LTE technology phones from another company.
Support: Is xxx-xxx-xxxx your phone number?
Me: yes, that's my number
Me: So do I have to use a phone sold by straight talk to use LTE?
Support: Okay.
Support: Yes, you have that as an option.
Me: OK. So if I stick with my phone, I can't use LTE.
Me: Hmm, I wish the website made that clearer
Support: No. Our BYOP program does not support LTE technology phones.
Me: I see
Support: Yes.
Me: OK. Thanks for the clarification.
Support: You are welcome.
Support: Thank you for chatting with Straight Talk Wireless. If you have any further questions or concerns, please contact one of our customer care representatives at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
Support has exited the session.
Click to expand...


If you speak to someone else in their customer service or byod department you will get a completely different answer. Unfortunately, that is how they operate. The last person I spoke with in their byod department told me that he activated LTE for my account after asking me what phone I used. i717 Galaxy Note. Mine is still not working. Some people are reporting success after ordering a new sim or changing APN settings.
 
rickreeves1 said:
If you speak to someone else in their customer service or byod department you will get a completely different answer. Unfortunately, that is how they operate. The last person I spoke with in their byod department told me that he activated LTE for my account after asking me what phone I used. i717 Galaxy Note. Mine is still not working. Some people are reporting success after ordering a new sim or changing APN settings.
Click to expand...

Seems to be true. I called customer service (after chatting with them first) and spoke with a representative who told me the same thing. Asked what phone I used, told me the apn settings that OP mentioned (I already had those earlier). When asked, she said this is what they have been given as the APN settings for LTE.

Note: I still have the old AT&T sim. I know OP had success. Did he have a new SIM card?
 
*****Update*****
Called again and was able to get someone to add LTE to the account. And all is good again. After i got off the phone with them the LTE icon lite up on the phone. Reset to be sure and works great.

PS..This is with Net10 account (even thought it is the same as ST) and on the sim card kit i got from radio shack almost a year ago.
 
sk337sk337 said:
I have two cards that were old (6+ months) and when I called they set them up.
Click to expand...
You're right. I just did some more checking, and they started issuing the newer series sims sometime before they stopped selling them.

The sim in my phone now is from when I originally switched over last year. That one is "23" series and not capable of lte. When they started getting scarce back in February (I think) ordered a backup jic. I just checked it and it's a "25" series that is lte capable.

Short version, sometimes the old ones work. All of the new ones should work.
 
jlpatte2 said:
How much trouble is it to change SIM cards? do I have to talk to the awful ST reps again, or is the changeover online? Also, do I loose a partial month, or is the sim seperate from the billing side of things?

I spent some time on the phone with ST and they couldn't/wouldn't enable LTE; I'm wondering if its dependent on what model phone you tell them you have? Perhaps if you tell them you have a more modern phone that didn't exist before they updated to LTE? ie Galaxy S4, or LG G2 or something...

I have a note, and they still gave me the old att.mvno apn settings.

Thanks, Josh
Click to expand...

It's very easy just go in and click transfer service and enter your SIM and select the phone and done
 
sk337sk337 said:
It's very easy just go in and click transfer service and enter your SIM and select the phone and done
Click to expand...
I should have done that also but I had already ordered a new sim before I realized I had a compatible one. I'll just wait for the new micro sim and not bother cutting down this one.
 
oldnoob2 said:
The old sim cards are not capable of receiving lte. The ninth and tenth digits of an at&t compatible sim must be 25 or higher for lte, and it would be provisioned on the tfdata apn.

If you have one of the cards from before they stopped selling them, it isn't capable of receiving lte. I just ordered a new one.
Click to expand...


Where did you hear about the 23 vs 25 digits, and 23 not being capable of LTE? I just checked my SIM and I have 23.

Thanks
 
rickneworleansla said:
Where did you hear about the 23 vs 25 digits, and 23 not being capable of LTE? I just checked my SIM and I have 23.

Thanks
Click to expand...
This was when at&t first started deploying lte. Don't remember if it was on xda or hofo that someone who worked for at&t poated the information. There is some config data required on the sim card that doesn't exist in the older cards.

Most, if not all, ST at&t sims start with 89014103. The next two digits are the ones to look for. Below 25 and the sim isn't capable of receiving lte.
 
oldnoob2 said:
This was when at&t first started deploying lte. Don't remember if it was on xda or hofo that someone who worked for at&t poated the information. There is some config data required on the sim card that doesn't exist in the older cards.

Most, if not all, ST at&t sims start with 89014103. The next two digits are the ones to look for. Below 25 and the sim isn't capable of receiving lte.
Click to expand...


Great Info. I just ordered my new SIM for $7.60 including free over night shipping.
 
i tried my wifes st att sim card on my unlocked t-mobile s4 and could only get h+ on my phone with the old apn setting's which is (att.mvno)but i;m getting 12mbps download speeds and about 5mbps up.i'm going to try the tfdata apn to night to see if i can get lte and if i can good by at&t
 
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