Here is proof that the Sprint people on chat doesn't know anything!!

[heathershipp]

Your session ID for this incident is 230449.
Time Details
04/06/2010 10:21:21PMSystem: "Please wait and the next available specialist will be with you shortly."
04/06/2010 10:21:26PMSession Started with Agent (Stuart M)
04/06/2010 10:21:26PMSystem: "Thank you for contacting Sprint. My name is Stuart M."
04/06/2010 10:21:26PMHeather Shipp: "Question about the Samsung Moment."
04/06/2010 10:21:57PMHeather Shipp: "Can you tell me when the phone will be getting the next update?"
04/06/2010 10:22:21PMAgent (Stuart M): "Hello."
04/06/2010 10:22:45PMAgent (Stuart M): "Please elaborate you concern."
04/06/2010 10:23:18PMHeather Shipp: "I know the Samsung Moment is getting the 2.1 software update soon. Would you know when?"
04/06/2010 10:25:08PMAgent (Stuart M): "It is coming soon but I am sorry I don't have the exact date. It was expected in the month of April. Please wait for next month, it will come soon."
04/06/2010 10:25:51PMHeather Shipp: "Next month? It's still the beginning of April! This is getting to be ridicilous."
04/06/2010 10:26:46PMAgent (Stuart M): "I am sorry for the delay. Please wait for some more time."
04/06/2010 10:27:56PMSession Ended

 

[Sphagnum]

He probably just missed the word "the" in between "for" and "next month", easy mistake given most of these people probably don't speak/type the best English anyway..

 

[i VTAK]

How are they supposed to know when 2.1 is being released if they're not told? I don't think anyone knows when it's coming out.

 

[pastafarian]

When he said "please wait for the next month" you should have refused, just to see what his reaction would be.

The online chat will almost always end in one of two ways. Either you will be given a number to call to resolve your issue or you will be told your issue isn't resolvable. Everything else is bs filler.

 

[Zumaki]

Heather, your sig should say "Youtube" not "Yahoo"

 

[madmax3]

Dont you know 2.1 came out already you didnt get it ...lol... j/k just playin ..lol.. This is my Touch Pro I think this is really what we are going to be seeing next a phone that runs Windows Mobile and Android pick your OS on bootup.

[/IMG]

 

[heathershipp]

Heather, your sig should say "Youtube" not "Yahoo"

Ahh good point lol.... I'll change it later