heathershipp
Well-Known Member
Your session ID for this incident is 230449.
Time Details
04/06/2010 10:21:21PMSystem: "Please wait and the next available specialist will be with you shortly."
04/06/2010 10:21:26PMSession Started with Agent (Stuart M)
04/06/2010 10:21:26PMSystem: "Thank you for contacting Sprint. My name is Stuart M."
04/06/2010 10:21:26PMHeather Shipp: "Question about the Samsung Moment."
04/06/2010 10:21:57PMHeather Shipp: "Can you tell me when the phone will be getting the next update?"
04/06/2010 10:22:21PMAgent (Stuart M): "Hello."
04/06/2010 10:22:45PMAgent (Stuart M): "Please elaborate you concern."
04/06/2010 10:23:18PMHeather Shipp: "I know the Samsung Moment is getting the 2.1 software update soon. Would you know when?"
04/06/2010 10:25:08PMAgent (Stuart M): "It is coming soon but I am sorry I don't have the exact date. It was expected in the month of April. Please wait for next month, it will come soon."
04/06/2010 10:25:51PMHeather Shipp: "Next month? It's still the beginning of April! This is getting to be ridicilous."
04/06/2010 10:26:46PMAgent (Stuart M): "I am sorry for the delay. Please wait for some more time."
04/06/2010 10:27:56PMSession Ended
Time Details
04/06/2010 10:21:21PMSystem: "Please wait and the next available specialist will be with you shortly."
04/06/2010 10:21:26PMSession Started with Agent (Stuart M)
04/06/2010 10:21:26PMSystem: "Thank you for contacting Sprint. My name is Stuart M."
04/06/2010 10:21:26PMHeather Shipp: "Question about the Samsung Moment."
04/06/2010 10:21:57PMHeather Shipp: "Can you tell me when the phone will be getting the next update?"
04/06/2010 10:22:21PMAgent (Stuart M): "Hello."
04/06/2010 10:22:45PMAgent (Stuart M): "Please elaborate you concern."
04/06/2010 10:23:18PMHeather Shipp: "I know the Samsung Moment is getting the 2.1 software update soon. Would you know when?"
04/06/2010 10:25:08PMAgent (Stuart M): "It is coming soon but I am sorry I don't have the exact date. It was expected in the month of April. Please wait for next month, it will come soon."
04/06/2010 10:25:51PMHeather Shipp: "Next month? It's still the beginning of April! This is getting to be ridicilous."
04/06/2010 10:26:46PMAgent (Stuart M): "I am sorry for the delay. Please wait for some more time."
04/06/2010 10:27:56PMSession Ended