honor 5x locked

[crookedcreek line]

I have a honor 5x thats locked me out. I only get the emergency call screen. I have service,can get calls in ,text , voicemail but cant get to anything else. Heeelp me please

 

[kate]

Welcome to the site!

Locked out of Android cell phone:
https://androidforums.com/threads/lost-phone-locked-out-faq.685025/

 

[crookedcreek line]

I have a honor 5x thats locked me out. I only get the emergency call screen. I have service,can get calls in ,text , voicemail but cant get to anything else. Heeelp me please

now says phone locked and frp lock

 

[kate]

frp lock

Factory Reset Protection (FRP) was introduced starting in Android Lollipop and is an anti-theft security feature.

After resetting a phone you'll need to know the email and password that was used prior to resetting.

If you don't remember your Google password you can reset it after logging in (you may have to wait 1-2 days before the new password works):
https://mail.google.com