I was told by phone carrier that if I purchased the razr I could use it with my unlimited plan with the hotspot for wifi while spending winter in Florida. Its been two weeks of issues. No connection dropouts, though I have full bars in both 3g and 4g. And I found numerous sites that it wouldn't connect to. Mainly retail related and some news and forums.this would happen on my laptop and iPad both. Numerous calls to support with no answer. Last tech told me to go to the store and try another hotspot phone. Found that it didn't work on their razr phones but would a 3G phone. Turning 4g off was no help. Contacted tech support back and explained and they found this to be a reported razr problem. They said an upgrade will be out in mid February in hopes to help it. In meantime I have dropped my hotspot plan until rectified.