• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

How about we joining the Rezound masses in voicing our frustration

M

Monkeyzluck

Member
I stumbled upon a thread where certain Rezound customers are filing complaints with the FCC and the BBB against Verizon for their misleading adds and comments to draw us in for the money and then playing the market to their benefit. They are a service provider, and we are not only paying for their wireless service but also for the service of keeping the network updated and working the best that it can. Our phones are the only direct link that we the customers have to this network and since we are the ones who pay, that means our phones should get the most attention.

I bring this up to our forums to propose that we join them and raise the numbers to improve the chances of making a difference. Between the announcement of the vs930, the lack of a dedicated forum for the spectrum on the verizon site, and their betrayal of the Qtr.2 2012 for the ics update in even the loosest of terms. Have finally got my blood boiling enough to take direct action.

I feel that this should be a group decision though since only a mob can begin to make a difference in these scenarios. Whether you agree with me, or have a good argument please respond to help make the decision.

Here is the link to the Rezound crew where they have the links to file complaints already layed out.

Will the HTC Rezound See Its Ice Cream Sandwich Update Today? – Droid Life
 
Monkeyzluck said:
I stumbled upon a thread where certain Rezound customers are filing complaints with the FCC and the BBB against Verizon for their misleading adds and comments to draw us in for the money and then playing the market to their benefit. They are a service provider, and we are not only paying for their wireless service but also for the service of keeping the network updated and working the best that it can. Our phones are the only direct link that we the customers have to this network and since we are the ones who pay, that means our phones should get the most attention.

I bring this up to our forums to propose that we join them and raise the numbers to improve the chances of making a difference. Between the announcement of the vs930, the lack of a dedicated forum for the spectrum on the verizon site, and their betrayal of the Qtr.2 2012 for the ics update in even the loosest of terms. Have finally got my blood boiling enough to take direct action.

I feel that this should be a group decision though since only a mob can begin to make a difference in these scenarios. Whether you agree with me, or have a good argument please respond to help make the decision.

Here is the link to the Rezound crew where they have the links to file complaints already layed out.

Will the HTC Rezound See Its Ice Cream Sandwich Update Today? – Droid Life
Click to expand...

Its kindve funny you bring the Rezound up because I was looking thru their forum earlier and saw a thread about this. Honestly, I wouldnt bother because by the time anything gets accomplished/if anything ever does become of this, I bet we'll already have ICS. I think the Rezound community has more of legitmate beef than we do because they've been waiting longer. Playing the waiting game blows, I want ICS as much as anyone else. Maybe by the time Thanksgiving comes around and we still dont have it, then count me in!
 
admn81 said:
Its kindve funny you bring the Rezound up because I was looking thru their forum earlier and saw a thread about this. Honestly, I wouldnt bother because by the time anything gets accomplished/if anything ever does become of this, I bet we'll already have ICS. I think the Rezound community has more of legitmate beef than we do because they've been waiting longer. Playing the waiting game blows, I want ICS as much as anyone else. Maybe by the time Thanksgiving comes around and we still dont have it, then count me in!
Click to expand...

whether we get ICS today or tomorrow, i still think it is a good idea to join the rezound crew. i know if i were in their shoes, i would want all the help i could get. now is our chance to help them, which in turn, just just might help us later.
:)
 
arlancam509 said:
whether we get ICS today or tomorrow, i still think it is a good idea to join the rezound crew. i know if i were in their shoes, i would want all the help i could get. now is our chance to help them, which in turn, just just might help us later.
:)
Click to expand...

By all means if you feel inclined to join them do so! I was just saying whet I was coming from on it. I was referring to the amount of time it would take to go anywhere in the court system would be so long and drawn out.
 
I remember back when I had my Moto Droid One and we waited nearly a year for the update to Froyo! There was talk of lawsuits and such (which never went anywhere) and then when we got the update everybody shut up about it... I've been a customer of big red for twenty years (including GTE Mobilnet before for eight) even sold their product back when and they have always treated us like customers not someone they really care about. They do little to keep customers and more to get new customers. Mostly by telling them something big is coming soon, then taking forever to deliver Otto, if at all. Knowing that once the dust settles people have short memories...
 
BBB complaints are fairly useless, since they have no enforcement mechanism. FTC complaints are kinda moot, because buying a product is caveat emptor: buyer beware.

For starters, those comments in those posts are just that: angry comments. A class action suit against Verizon for not getting ICS before Razr customers is not going to make it past filing, because there would have to be an established and/or written promise, not just someone pulling an internal document about release dates like in this blog post: HTC Rezound Ice Cream Sandwich upgrade coming soon? We and they have NO idea why VZ hasn't pushed the release... for all we know, there's an issue with the rom and it's not functioning properly or HTC hasn't finished it. But here's another thing: unless HTC confirms the update is with VZ, they're BOTH at fault, since the manufacturer compiles and skins the rom before sending it to VZ for push. The complainants would need evidence of both before a judge would even allow a suit to be entered in the court.

And even if it was accepted, a class action suit wouldn't make it get pushed any faster. All those suits do is make money for attorneys and bog down courts, since very few suits net any proceeds to claimants. I hate to say this, but if you (Rezound users) wanted ICS so bad, then why the hell did you buy that phone when there were ICS phones released already? Frustration is certainly called for, but this knee-jerk call for class action legal action won't solve anything.
There's a reason I bought the Spectrum and not the Rezound (it was a choice between the two, but the Spec has an unlocked bootloader) and if having ICS was that big of a deal to me, I would have bought a damn gnex. But hey, since this device is unlocked and impossible to dev, should we all sue LG for making it impossible to dev the device, when we were enticed with an unlocked bootloader (and it was noted as a feature)? Of course not.

Let's be frank here... have you ever been 100% happy with the smartphones you've owned? Other than my initial love for my OG Droid, my D2, Dx and Spectrum haven't met the hype from the carrier and manufacturers... I think we should all start taking their marketing into account as just that: marketing, designed to get you to buy the device.
 
Even if the lawsuit is a nonstarter, which really wasn't my intention in the first place, jointly filling complaints with the BBB and FCC would force them to investigate our complaints if enough people do it without requiring us to lawyer up. Legally, we logically don't have much of a chance of getting the ball rolling quick enough to keep the interest of the less motivated especially if we get the update soon.

Basically the complaints and the possible subsequent investigation should drive Verizon to improve their practices for us in the future. otherwise the passive way to do it is to jump to another provider once the contract is up. The problem with the latter is that this probably would not cause a change in the company to better their service.
 
I ran a customer service department for a large corporation for 10 years and I can tell you BBB complaints only matter to companies if they have merit.

A bunch of users, pissed off because they didn't get ICS when they expected isn't going to do anything but waste time. The BBB complaints would get logged and likely responded as baseless and the BBB would close the files. I answered those types of complaints often and did nothing internally with them, because they didn't have any merit, just angry customers.

Kinda seems like there are more important things to alert the ftc to, Imo.
 
MrB206 said:
BBB complaints are fairly useless, since they have no enforcement mechanism. FTC complaints are kinda moot, because buying a product is caveat emptor: buyer beware.

For starters, those comments in those posts are just that: angry comments. A class action suit against Verizon for not getting ICS before Razr customers is not going to make it past filing, because there would have to be an established and/or written promise, not just someone pulling an internal document about release dates like in this blog post: HTC Rezound Ice Cream Sandwich upgrade coming soon? We and they have NO idea why VZ hasn't pushed the release... for all we know, there's an issue with the rom and it's not functioning properly or HTC hasn't finished it. But here's another thing: unless HTC confirms the update is with VZ, they're BOTH at fault, since the manufacturer compiles and skins the rom before sending it to VZ for push. The complainants would need evidence of both before a judge would even allow a suit to be entered in the court.

And even if it was accepted, a class action suit wouldn't make it get pushed any faster. All those suits do is make money for attorneys and bog down courts, since very few suits net any proceeds to claimants. I hate to say this, but if you (Rezound users) wanted ICS so bad, then why the hell did you buy that phone when there were ICS phones released already? Frustration is certainly called for, but this knee-jerk call for class action legal action won't solve anything.
There's a reason I bought the Spectrum and not the Rezound (it was a choice between the two, but the Spec has an unlocked bootloader) and if having ICS was that big of a deal to me, I would have bought a damn gnex. But hey, since this device is unlocked and impossible to dev, should we all sue LG for making it impossible to dev the device, when we were enticed with an unlocked bootloader (and it was noted as a feature)? Of course not.

Let's be frank here... have you ever been 100% happy with the smartphones you've owned? Other than my initial love for my OG Droid, my D2, Dx and Spectrum haven't met the hype from the carrier and manufacturers... I think we should all start taking their marketing into account as just that: marketing, designed to get you to buy the device.
Click to expand...
Gosh, why do I feel like you always know what you're saying -___-.

So with that being said its ultimately our fault for buying the Spectrum WHILE expecting top notch service from Verizon. What's the lesson here? If you wanted ICS so badly, then one should've bought the GNEX or any device that came with ICS right out of the box correct?

The only viable option that we have and what we've been doing is waiting out the update. Work with you got and try to enjoy it now.

All this update talk really is depressing, knowing that the update will surely come but no one knows when.
 
What top notch service aren't you receiving? Do you get you calls, txts and data? If so, then vz is fulfilling their part of the service agreement.
And with the phone, does it function as expected (aside from those damn pesky reboots)? If so, the manufacturer is fulfilling their service obligation.

The issue here is people bought the phone with an expectation that was never agreed or promised in the terms of the purchase. That's no one's fault but the buyer. Had they received a formal notice from vz or HTC that the update would occur on X date and it didn't, THEN there would be grounds for a complaint and it would be legitimate.

I'm not saying users shouldn't be upset or complain to vz and HTC; I'd be pissed too if I saw newer phones get ics before me, but to claim they have poorer service or didn't what they paid for simply isn't true and THAT is what BBB and FTC complaints are for.
 
I love how much knowledge our clan here has! I really do appreciate the response Mr.B, this is why I wanted to hear from the rest of the group rather than try and start propaganda thread to get the result that only I would have found to be worthwhile :-)
 
MrB206 said:
What top notch service aren't you receiving? Do you get you calls, txts and data? If so, then vz is fulfilling their part of the service agreement.
And with the phone, does it function as expected (aside from those damn pesky reboots)? If so, the manufacturer is fulfilling their service obligation.

The issue here is people bought the phone with an expectation that was never agreed or promised in the terms of the purchase. That's no one's fault but the buyer. Had they received a formal notice from vz or HTC that the update would occur on X date and it didn't, THEN there would be grounds for a complaint and it would be legitimate.

I'm not saying users shouldn't be upset or complain to vz and HTC; I'd be pissed too if I saw newer phones get ics before me, but to claim they have poorer service or didn't what they paid for simply isn't true and THAT is what BBB and FTC complaints are for.
Click to expand...


damn you and your voice of reason.... i really wanted ot get ym torch and pitchfork out. Then i also realized that ics will be cool, but ultimately i really dont care enough to get overly angry or pissed about the wait. i am extremely happy with GB based B.O. and & B.P.
 
Yeah, I've been running stock v6 for about two Weeks in anticipation of the update... I'm just just back to BO3 w/ BP and wait for LG and Verizon to work things out between themselves.
 
I'm with you guys. ICS will be cool and if it solves the reboot problem, that's even cooler, but we have some awesome devs that gave us viable options to stop the reboots and better performance. Personally, I've always felt this phone should have come with ICS, but I certainly don't feel like vz or LG are providing poor service. I got what I paid for, even if deving this device isn't as easy as I hoped/expected. I really got this device because I thought it would be like the gnex and with an unlocked bootloader, we'd have as many devs and roms.... It didn't happen as I expected, but still, it was my choice.
 
The only level-headed one here seems to be MrB >.<

Look. Its coming. Chill the hell out.

THE RAZR AND REZOUND WERE OUT BEFORE THE SPECTRUM.

I can understand where Rezound users are coming from, but one other thing you guys need to understand... VZW is just the carrier. The manufacturer builds the update. Yeah I know verizon is slow, I'm a gnex owner... took forever to get the 4.0.4 ota... But seriously chill out.

Verizon does testing on manufacturer builds. If they find bugs/flaws, they send back to manufacturer. THey aren't obligated to tell us when we will get an update. or even push one...
 
droid-man said:
They got theirs... When do I get mine?!?
But seriously, I'm just patiently waiting. When it comes, it comes... I'm quite happy with what's been (and being) done with the various ROMs out so far. I think the devs we have are doing a fantastic job and I applaud their efforts!
Thanks all!
Click to expand...


+1!!!


Also read an interesting comment over on lgforum.com
tickledpunk86 2 hours ago
Ok, so I finally talked to someone helpful at Big Red. She told me that the Spes WILL be receiving the ics update. The delay is because there were indeed issues and bugs with it, so it was pitched back to LG to be fixed. She told me that the Spect will be getting ics THIS MONTH! So......we shall see. :) crossing my fingers and toes.
Click to expand...

gleam of hope? or mor euseless word play? we will see i guess
 
Probably legit. They're not going to give out info like that unless it's true and not just conjecture. It'll bite them in the ass ifnita not accurate and they know it, so I think we can accept it as factual.
 
You must log in or register to reply here.
Back
Top Bottom