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How does pre-ordering affect 30 day return window?

phositadc

Well-Known Member
Verizon's normal return policy is 30 days from date of purchase. Say you pre-ordered the Incredible online on April 19. Does that mean you have 30 days from April 19 to return the phone, or 30 days from the date it was shipped, or 30 days from the date you received it? Anybody know?

Also, does Verizon actually have to have received the phone within 30 days for it to count as a valid return, or do you merely have to have shipped it back to Verizon within 30 days (and perhaps they receive it 31 or 32 days after purchase)?

Thanks!
 
FYI in case anybody else is interested, I sent an email to Verizon and got this reply:

You can return the HTC Droid Incredible within 30-days of the date you receive it. If the device is, for instance, shipped on April 28th, was received on April 30th but not activated until May 3rd, we would need to receive it by May 30th. All original packaging and components in like-new condition must be received by us within the 30-day period so at the latest, need to be shipped off on the 28th day as the return label in the box provides for free two-day shipping. I apologize for any inconvenience this may cause.
 
My understanding is that it's from the day you purchase or order the device, not when it's received. So you lose a day with overnight shipping. Regardless, I think with a pre-order you're not even charged until it ships. Someone mentioned they have yet to see the charge on their card. I just billed to my account so I don't have the visibility of the timing of my charge. I'm guessing it'll be 30 days from the 28th or 29th, not when you pre-order.
 
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