How long?

[stevedec]

I entered an online order for a new deice last Friday but the order status still shows "submitted". How long does it take to process the order and get it shipped. BTW, the current Metro website does not have any direct phone or email contact info, only a bunch of FAQ under Support.

 

[iammasterchat2014]

I believe it should have been processed already by now.

 

[kate]

BTW, the current Metro website does not have any direct phone or email contact info, only a bunch of FAQ under Support.

"How do I ask a question about service, payment or phone?
Simply dial *611 from your MetroPCS phone or 888-8metro8 (888-863-8768)."

https://www.metropcs.com/support/contact/customer-service.html

 

[stevedec]

"How do I ask a question about service, payment or phone?
Simply dial *611 from your MetroPCS phone or 888-8metro8 (888-863-8768)."

https://www.metropcs.com/support/contact/customer-service.html

FYI, the number to check on the status of an online order is 877-603-3032. The agent was very helpful and, after checking, advised me that it should have already shipped but there was some kind of delay in the warehouse and offered to call me back with any updates.

 

[stevedec]

I am advised today that the warehouse is being relocated and therefore they don't have inventory status. i would assume some other orders are similarly affected.