Apps How to get some debug info from users

[yaronm]

I guess all of you who published some application on the android market and received an email from a user saying something is not working correctly got you struggling for debug info from that user. In some cases the user can really assist you and give you lots of useful information, but in other cases, the user is not so technical and it's quite difficult getting some debug info.

I just released a new application that can be very helpful in such cases. It's called "Help Me 2 Help You" and this is exactly what it does.
It requires the user to install the app and at a "press of a button"
all the data that you might need is attached to a single email the user can now send to you (including logcat, device info, ROM info etc).

You can read more about this app here:
Android Muzikant: Help Me 2 Help You !

and download it here:
https://market.android.com/details?id=HelpMe2HelpYou.mainPackage
Help Me 2 Help You ! - Android app on AppBrain

Hope this helps
Muzikant

 

[RazzleFnDazzle]

I was thinking of writing something like this before and I think it is a good idea. I am probably going to give it a shot if people have questions. Also at the same time I think it might be useful if you allow other applications to fire intents off to use your application. I wouldn't mind doing that with my applications.

 

[yaronm]

@RazzleFnDazzle, I've added support for launching "Help Me 2 Help You !" using broadcast intent from other applications.

You can use it to provide some additional info that you might require and set the email address of the generated email.

See the following link for more details and sample code:
Android Muzikant: Help Me 2 Help You !