My pc has win7 32 bit when I connect the phone to it, Upgrade Assistant does not auto start even though it is set to auto start when the phone is connected. With other words doesn't recognize the phone, when I manualy open Upgrade Assistant it says: to upgrade your device connect it to PC. If alredy connected then disconnect and reconnect. I did that many times in all modes but still the same. I connected the phone with my tablet that has win 8 -32bit did prompted me to install Upgrade Assistant and every time when I connect the phone is asking me to install the software but the same problem Upgrade Asst. can not connect with the phone and I also get notification on the phone: -Back up Assistant Plus Error. That is Verizon application and works only on verizon network. So if the software on the pc needs to Verizon sync or needs some kind of a permission from the phone or Verizon than I'm afraid space_cat (cheers from Macedonia) you are right. It can not be updated overseas. My hope is fading my last idea is to try with Windows 64bit (at least I will eliminate the drivers thing).