Htc chacha

[dianedlouw]

My son changed his locking pattern and now he cant remember it. After several attempts it asks us to logg in with our google details. Done that but its not recognising it... What else must we do? We have removed battery and put it back thinking it will work, but it still wont - psle HELP!!!

 

[dianedlouw]

We even phoned our service provider and they cant help....

 

[dianedlouw]

Performing a factory reset using phone buttons

If you can’t turn your phone on or access settings, you can still perform a factory reset by using the phone's buttons.

1. Turn the power off.
2. Press and hold the VOLUME UP and VOLUME DOWN buttons, and then press and hold the POWER button. Release these buttons when your phone turns on and displays a text screen.
3. Keep pressing the VOLUME DOWN button until the Factory reset option is highlighted, and then press the POWER button.
4. Follow the instructions onscreen to proceed with the factory reset.

 

[Rush]

Hello, Diane..

Welcome aboard. Sorry to hear that..hopefully the below works.

If you are talking about a screen lock password, then after a fixed number of incorrect entries your device should prompt you for the password for the gmail account the phone is registered to. If that doesn't work, shut off the device, log into the gmail account on a website and change the password using Google's Password Recovery.

Once the new password is confirmed, turn on the device and try using the new password. The above does rely on you having either 3G or WIFI enabled on your device, and if it's not, the only other solution would be a full factory reset!

Best of luck.