jimbobmcginty
Member
The light beneath my leftmost button - Call - was dead from new, but I didn't realise there should have been one there until I saw another Hero with it working.
In short - good service.
Monday - Call the support number. Booked in a UPS pickup for the next day. Tracking website details sent to my email.
Wednesday - ticket updated showing "under investigation"
Friday - "Your device is being returned to you."
Nice. Seems the entire screen section was replaced because some coin-caused dinks to the metal are no longer there
My only disappointment was I didn't get an email to tell me it was on it's way back, the ticket on the website did say this but didn't show the UPS tracking number.
In short - good service.
Monday - Call the support number. Booked in a UPS pickup for the next day. Tracking website details sent to my email.
Wednesday - ticket updated showing "under investigation"
Friday - "Your device is being returned to you."
Nice. Seems the entire screen section was replaced because some coin-caused dinks to the metal are no longer there
My only disappointment was I didn't get an email to tell me it was on it's way back, the ticket on the website did say this but didn't show the UPS tracking number.