Help HTC Desire HD - Can't send/receive emails when I have disabled background data

[Aeropars]

Hello All,

I've trying to improve the battery life on the missus HTC Desire HD. From what I have read, they are pretty notorious for being rubbish on battery life.

I have disabled background data so that it will only update when she is using the phone. The works fine for everything except email and when backgroudn data is disabled she cannot send or receive any emails form any account (GMAIL and an IMAP account)

Can anyone tell me what's wrong here? I've tested this functionality on another android phone and emails can be sent and received when background data is disabled so it seems something else is wrong here.

 

[D-U-R-X]

Hello Aeropars - welcome to the forums... thanks for joining!!

I think you may be a little confused... what you are referring to is how often the phone syncs (you can set it so that it only syncs when you go to the mail app if you'd like)... if you do not have data/WIFI enabled, you will not be able to receive/send emails.

 

[Aeropars]

Thanks for the reply.

I'm afraid I'm not getting confused... although the setting has confused me somewhat.

When I untick the background data option, for some reason it prevents the sending and receiving of emails. That's whether I'm in the mail app or not. Web data works fine but for whatever reason the sending and receiving of emails doesn't work

Like I said previously, to sets what this option should do, I used a friends phone (althought it was a sony android phone) and changed the same setting and then sent and received email which worked fine.

I've confirmed it is this option causing the send/receive problem as soon as I enable background data the mail flow starts working.

Any ideas?