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HTC Desire not t urning on or responding to volume key buttons

M

mkdon

Newbie
Hi,

i got an old htc which i been using as a back up phone and about a month ago it stopped working. when i switch it on it goes straight to the factory reset screen ( white screen with 3 robots a the bottom and options such as clear storage,sim lock). this happens without pressing the power button with the volume up bottom. anyway once im on that screen i cant use scroll up or down the volume buttons dont do anything. is it fair enough to say the phone is beyond repair or does anyone have any suggestions?
 
Your volume down key is stuck. If you can free or fix it the phone will work normally.

The key being permanently pressed is why it boots straight into the bootloader, and also why you can't navigate the menu.
 
hi

thanks for the reply but im not sure if that is the case because when i press the volume down key i can hear it clicking when pressed, also i took of the casing so there was nothing to compress the buttom and it still kept doing same thing. i will have another look though
 
Hadron said:
Well it's a problem we've met before and explains both symptoms. Can you see the contacts are not shorted?
Click to expand...

everything looks fine. tbh the main thing i need from the phone is my contacts list. is there anyway off retrieving them? when i connect the phone to my laptop nothing comes up bu the laptop doe acknowledge it is connected
 
I assume you have not been syncing them with Google? If you have then there is no problem, they are saved to your Gmail account. May be worth going to Gmail on a computer and checking whether they are saved there anyway.

Otherwise, I can't think of any way of getting the contacts while stuck in hboot or fastboot mode. You either need to get the contacts app running so you can export them, or you need to use ADB, which requires USB debugging enabled, which again requires running Android (unless you have a custom recovery, in which case if you can get into that you can use adb or do a nandroid backup. But if you didn't know the name of the screen with the androids at the bottom I think it unlikely you have replaced your recovery module with a custom one, and the stock recovery won't help you).

Does it say hboot or fastboot at the top of the screen? If fastboot you could install the fastboot program on a computer (see the ADB Guide in the FAQs section of the forum) and try the command "fastboot reboot". But if the button is stuck or shorted I expect it to just boot back to where you are ("fastboot reboot recovery" might get it into recovery mode, but the stock recovery won't help).

If it isn't a bad button the other reason to boot straight into the bootloader would be a major corruption of the system software. But that wouldn't account for the buttons not working when in the bootloader, and on a device with a locked bootloader and a stock recovery you couldn't reinstall the system without erasing the device in the process, so a bad button is actually the possibility that gives you the best chance.
 
bravo pvt3 ship s-on

hboot- 0.093.001
microp-051d
touch panel synt010
radio 5 11 05 27

HBOOT ( highlighed in blue)

vol up
vol down
power

FASTBOOT (highlighted in blue)
recovery
clean storage
simlock


im a complete dimwit when in comes to android and tech, half your post was way to advance for me to grasp lol.
 
if it is the botton thats the issue how can i fix it? i took the back case off and removed the button that pushes the volume keys but it still happens. if it was stuck it would click when i press b
 
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