RECEIVED WITHIN ONE HOUR ON A SUNDAY: AND IT WORKED!!
Thank you for contacting HTC technical support Tom. I am sorry to hear that you are having problems with the stock browser sporadically closing your Internet. I can look into to this to see how I can help you resolve this issue.
The first thing I will have you do please Tom would be to go to the home page on your phone. Then I would for you to go to settings> apps> all> then you will scroll down and look for the Internet app> tap on it and clear data from it. Then if you have any app killers I would ask that you remove them as well. As they are known to cause problems with the software on the phones. Then once that's done I will have you restart your phone by press and hold the power button down till you have a option to restart.
If this does not work what I will do is have you place your phone into safe mode, this will stop any third party apps from starting up. This way we would be able to see if it is a app causing the problem or if it is the phone. To place your phone in safe mode follow these steps please:
1. With the Device turned off
2. Press the power button
3. Once the device turns press and hold the Volume down,
Once you see the splash screen (HTC quietly brilliant)
4. Press and hold the Menu button (DO NOT RELEASE THE VOL DOWN)
You will know it has worked because the device will give a brief vibrate or 3 quick vibes. Once it loads you will see on the
