htc poweroff help :(

[shane45]

hey guys i have a htc my touch 4g running on gingerbread 2.3.4... whenever i go into power options and try to select power off, it wont select but airplane mode and restart works... can any1 help me out with this? thank you

 

[Mikestony]

Hello and welcome shane!
Do I understand correctly that trying to select the power down option yields no response?
Now, I don't have your device, but try this.
When the power options come up, rotate to landscape mode. Are you able to select power down in landscape mode?
Also, try a battery pull. Put the battery back in, power up and see if that helps your issue.
Otherwise, here is a link to your device forum so others can help out if you are on Tmobile:
T-Mobile MyTouch 4G - Android Forums

 

[shane45]

yea thanks it worked in landscape mode but not in portrait, any fix? thanks

 

[shane45]

and when i try to select the power off it selects airplane mode instead and i tried the battery pull and still the same, can any1 help me PLEASE?