Help Huawei Watch stuck on boot screen with the google logos

[jakebake]

Hey guys! So I have had a huawei watch for about two weeks now. Yesterday after not wearing it for a few days I got the "android wear has stopped working" message and pressed ok. It was frozen so I reset it. Now it will only get to the boot screen with the four colorful logos and will stay there indefinitely. I have tried going into recovery and doing the factory reset option however this does not help. I have also charged it and turned it off and on multiple times. The watch is stock. What can I do? I bought it from amazon when they had it on the deal of the day. Now if I try to exchange it they want to just apply the amount to an item of my choice. This will not cover the cost of a new one. Obviously I can talk to customer service but I want to see if I can fix it first.

Thanks guys!

 

[Unforgiven]

How long have you let it sit. I was restoring to stock a bit ago, then did an FDR and it took a long time to boot. I want to say it felt like half an hour, but was probably more along the lines of 8-15 minutes.

 

[jakebake]

Thanks for your reply! I actually let it sit on the charger going through the boot animation all of last night. This morning it was still doing it...

 

[Unforgiven]

Darn. and you did the hold power until it vibrated, release and quick press the button to boot into the boot loader, then wiped cache from there?

I think so, but I like to verify the steps.

 

[jakebake]

Yeah that is exactly what I did. I did the factory reset there.

 

[Unforgiven]

Is your bootloader unlocked?

 

[jakebake]

no it is completely stock

 

[Unforgiven]

OK, wanted to check. I think you may want to check in with Huawei support and see if you can get a warranty exchange.
http://www.gethuawei.com/warranty

 

[jakebake]

Hmm just kind of sucks to do that because they will probably send a refurbished one for warranty replacement and it also says that the purchaser has to pay for shipping...
I am still in amazons return window and could exchange but like I said the issue is the price difference. Do you not think I should just contact their customer service?

 

[annarosy]

you can upload a photo of it?

 

[The_Chief]

@annarosy, Since this thread is from March, I have a feeling it's either solved or a non-issue by now