Patt forbes
Lurker
Help but I know someone eles is monitoring my phone
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I believe I'm hacked
- Thread starter Patt forbes
- Start date
How do you know this? What are you seeing?
If you are hacked there are 3 main possibilities:
1) Someone has access to your Google account. What security measures do you have in place for that account?
2) Someone had physical access to your phone to install malware on it
3) You installed a trojan (malware hidden inside an app) - unlikely if you stick to official app stores.
What you can do will depend what has been done (if anything - sorry to question that but you've not said why you have these suspicions, and many people jump to the conclusion of "hacked" or "virus" for anything they don't understand, so not knowing you or what you are seeing we don't know whether your suspicion is justified). Hence the request for more information about why you think this.
If you are hacked there are 3 main possibilities:
1) Someone has access to your Google account. What security measures do you have in place for that account?
2) Someone had physical access to your phone to install malware on it
3) You installed a trojan (malware hidden inside an app) - unlikely if you stick to official app stores.
What you can do will depend what has been done (if anything - sorry to question that but you've not said why you have these suspicions, and many people jump to the conclusion of "hacked" or "virus" for anything they don't understand, so not knowing you or what you are seeing we don't know whether your suspicion is justified). Hence the request for more information about why you think this.
Make sure you use an uncompromised device to change your Google password. I'd suggest removing your Google account from the phone before resetting, to avoid problems with factory reset protection (a password change and reset close in time is a pattern often seen when a phone is stolen, so could result in you being locked out for a couple of days). Don't enter your new password on the phone until you know it's clean, and enable two factor authentication on your account.
The tricky bit is restoring data and apps after a reset. If the problem is an infected app you don't want to just restore it. So some care with what you restore after a backup and reset is needed.
The tricky bit is restoring data and apps after a reset. If the problem is an infected app you don't want to just restore it. So some care with what you restore after a backup and reset is needed.