Help I cant backup my phone (Sony bridge for Mac)

[Henrik Sommer]

i cant backup my Sony Z3 Compact running Lollipop 5.0.2.
i have a iMac running latest yosemite and newest version of Sony bridge for Mac.
What am i doing wrong?

i had develeper usb mode enabled, but disabled it to see if it fixed the problem, but no.

http://imgur.com/hmKvftB
and i have restarted both the phone and mac.

 

[EarlyMon]

OK, Sony has to be using adb to do that kind of backup - and that ought to just work fine on your Mac.

There's another app that's similar and reliable - Helium Backup in the Play Store.

You install the app on your phone, visit this site to get the Mac side -

http://www.clockworkmod.com/carbon

Or if you use the Chrome browser on your Mac, here's the web app -

https://chrome.google.com/webstore/detail/helium-backup/gpglbgbpeobllokpmeagpoagjbfknanl?authuser=1

 

[Henrik Sommer]

ok. i have tried helium, and i got a problem with that to. dont know if its tha same.
it asked me to aktivate PTP, and i follow the link and check PTP. then it goes back to the app and tell me to aktivate.
PTP wont stay on

im sure im cursed. i have a home filled with Apple, and now i bring a android phone in. i think all the other devices are trying to ruin my new phone

 

[Henrik Sommer]

 

[Henrik Sommer]

Sorry for the video in danish.. but hope you guys understand.
it wont switch the ptp on

 

[EarlyMon]

No worries, Android is Android and the overall issue was clear enough. I appreciated the video!

Various connection types carry the same name but may act differently for various phone makers.

Does it let you proceed if you disobey and choose MTP?

You can check here for any other hints or ideas -

https://github.com/koush/support-wiki/wiki/Helium-Wiki

Let us know if that helps at all.

 

[Henrik Sommer]

"There is something in the firmware of these devices that prevents Helium from working. This includes the Xperia S and Xperia Z. Sony has disabled backup on these devices completely."

Well.. that sucks donkey ass

just want to downgrade my z3 so i can root it and get a good phone

 

[Slug]

Regarding Bridge, have you tried using another available USB port on the iMac? I assume you're using the data cable shipped with the phone? USB debugging isn't required for the PC Companion version, so I doubt the Mac version is different.

 

[Henrik Sommer]

other cables and other ports. i have tried it all

 

[El Presidente]

Does the Z3 Compact come with a Sony Backup & Restore app presinstalled? I used that to backup my Z1 during the week. Copied the contents to my SD Card, put the SD Card in the replacement handsets and 99% of stuff backed up successfully.

It even took most of the settings across (including Ringtone assignments).

 

[Henrik Sommer]

nope