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Help I can't reset my mystic gamepad mygpd7028

Hi I have a mystic gamepad mygpd7028 I got for Christmas from my father from colombia. The tablet on my loads the mystic logo and that's it. The debug was not switched on. I have pictures and I can't figure out a button combination to hard reset it and I can't find any information on this particular tablet so if someone can please help me I would greatly appreciate it.
 

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Sorry I can't find anything about the device. It doesnt have a little hole in the back you can stuck a pin in to reset does it?
If not, you'll have to try turning it on while holding button combinations through trial and error to get it into recovery mode (and I see it has a lot of buttons lol) start with the power and a volume button or buttons. Good luck
 
it does have a little hole to reset it in the back. ive tried to press it and hold it but still nothing. a big problem is that there is no volume buttons. it has L1 L2 R1 R2. a dpad. two joysticks. triangle circle x square. start select. back. home. and the little reset button in the back. its not recognized by the pc when I plug it in. sometimes when I hold down (on the dpad) back and power (very hard to time right) it goes to an all black screen but that's it.

the only thing that I have found on the internet about this tablet is in Spanish which I have read in full and its just a very long detailed review of the product but no mention of any help.
 
Man sorry to hear that but that's the trouble with these little known devices. They're fine til something goes wrong.
Since you got it for xmas it should still be under warranty though?
 
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