I feel empowered!

[trparky]

So I've been dealing with absolutely horrible coverage in and around my area with Verizon Wireless. This includes little to no signal and consistent dropped calls.

Well, I decided to take things into my own hands. I filed an official FCC complaint on the FCC's web site. I did this about three weeks ago. Fast forward to Friday of last week, I received a phone call from a high-level Verizon Wireless executive. I talked to him today and explained the situations that I've been dealing with and he told me that because of these issues he is willing to waive the ETFs on all four phones to allow me to switch to another carrier without penalty.

He told me that when I do switch carriers that if I am still charged the ETF, email him or call him and he will waive and refund the ETFs for me. He did notate in my account that the ETF shouldn't be charged to me.

I feel empowered!

 

[Frisco]

Congratulations.

I'm nearly certain that the FCC staffer who contacted Verizon feels empowered, too, as well as the Verizon PR rep who told you to get off their network.

Just kidding. Way to do, doood.

 

[Mayhem]

Get it in writing.

Just saying.

 

[Dex]

Get it in writing.

Just saying.

Get it in triplicate. There are some sneaky snakes out there.

 

[xTye]

Don't feel special. They're actually obligated to waive them...as is any other phone provider...if you're unable to use the service in your location due to bad signals and such.

So you basically got what anyone else in similar situations have received.

 

[nomarsgirl]

We tried to do that. Verizon sent me a free network extender instead. We get perfect signal with it. I was satisfied with the solution since no other carrier has good coverage in my area either.

 

[Dex]

We tried to do that. Verizon sent me a free network extender instead. We get perfect signal with it. I was satisfied with the solution since no other carrier has good coverage in my area either.

The issue I run into a lot of the time when trying to get a network extender out to people is that they don't live in an area with broadband. =(

 

[trparky]

In my case, my area has over 50 Network Extenders all within a small geographical area. Yes, that's right, over fifty people in my area need to have a Network Extender for even basic service. I told him that and since I'm almost three months until my contract ends I guess that he figured that there's no sense in trying to keep me as a customer and that waiving the ETF for me would be the best choice.

 

[cammykool]

Don't feel special. They're actually obligated to waive them...as is any other phone provider...if you're unable to use the service in your location due to bad signals and such.

So you basically got what anyone else in similar situations have received.

Don't steal the mans thunder.