I have a HUGE problem with Seidio!!!

[smacinskyjr]

We apologize for any inconvenience and appreciate the time you have taken to share your experience with us. Your concern has been researched and it was believed that you were taken care of.

While going though your account notes, It was determined that the representative made a few exceptions with the intentions of providing good customer service. A RMA was filed so that you could return your defective battery for replacement. However, since you did not have a spare battery to use while you returned the defective battery, she allowed you to purchase a new battery and waived the shipping cost, so that you could have a battery to use. To further accommodate your needs, Seidio covered the cost of shipping the new battery as well the shipping for the replacement cradle and battery. Upon receiving a battery from you, a credit will be issued.

Please accept our apology for any inconvenience caused. Please be assured that we will do everything in our power to ensure that these types of exceptions do not occur in the future.

As always, we appreciate your feedback about our service and are always available to answer any questions or concerns that you have.


Regards,

Thanks for allowing me to spend even more money with you!!! LOL I'm just tickled pink that you are in the business of selling defective products and forcing the buyer to spend even more money to actually attempt to get a working product. The stand up thing to do would be to refund the cost to me to ship both packages back to you. You say the sales person waved the shipping of the second battery, when in fact due to the high cost of the battery it automatically qualified for free shipping. The fact is your company screwed up and I am having to pay for it. I guess your company thinks I can afford it more than you can. To that I say for shame!! Thank you for taking advantage of me and my family. Lord knows in this economy we are all making plenty of money (larger amount of sarcasm intended).

 

[smacinskyjr]

I decided to buy the 1750 mah battery for my Incredible, but I did not buy it from seidio. Their customer service is far to lack luster. I bought it from Amazon for 39.50 shipping included. which is $10 cheaper than seidio and they would have charged shipping. Plus I get it in 2 days not 2 weeks. At this point I trust the customer service through Amazon way more than what seidio calls customer service. I am anxious to see how much more life I get with this battery versus the stock one. As yall know I will be reporting back on how it does good or bad. As I have stated before I have no qualms with seidio's products the problem is with the lack of customer support they offer and the service you get if you do get a defective product. Amazon wins hands down in this matter.

 

[smacinskyjr]

Thanks to the Moderators for moving this thread where no one will see it and see exactly what kind of company seidio really is. Sarcasm is intended!