• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

Help I NEED AURUE

This phone is locked and can not be unlocked.. I bought a phone on ebay plugged my Sim card in booted up and was prompted for an unlock code. I then called my service provider and he said he could not help with that but if I entered the wrong code in 10 times the phone would then ask for a puk Code. Well we completed this but it never asked for the PUK code. Instead, it gives me the message "This phone is locked and can not be unlocked"..

I have called the original service provider and the maker of the phone. AND WAS SENT TO AND FRO FROM ONE TO THE OTHER. I still have a locked network and "emergency calls only" at the bottom of the screen and "network locked" in the task bar. I found a website that gave me instructions to get to the screen where you can unlock the network by pressing 2945#*850# in the dialer which gives you 5 options;
Network unlock - where I get the same message again: this phone is locked and can not be unlocked
Service provider unlock - your phone is not personalized
Network SubSet- your phone is not personalized
Corporate- your phone is not personalized
SIM/USIM-your phone is not personalized

I really need help LG G3 850

Ps. when I called the original service provider and gave them the IMEI number she said the phone is clean and not blacklisted or any thing. Just FYI
 
Back
Top Bottom