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I was annoyed, now I am getting pretty salty.

hiwatt

hiwatt

Android Enthusiast
OK, for some reason when I upgraded from the OV to the OE, short number texting stopped working that very day. So it's been a month of not being able to text for my bank balance and the CTA bus and train times. VM cs acts like they're doing something, but they really aren't doing anything. Could one of you guys do me a favor? Text "ctabus 5650" to 41411 and tell me if it works for you? If it does, I'll assume my phone is jacked up and figure out how to proceed. Thanks!
 
Hello hiwatt,

What is supposed to happen?

I am on sprint and I tried it and I got back a message failed, shortcode may have expired or be blocked.

Hope that helps.
 
dustwun77 said:
Hello hiwatt,

What is supposed to happen?

I am on sprint and I tried it and I got back a message failed, shortcode may have expired or be blocked.

Hope that helps.
Click to expand...

Thanks for checking on that! It's supposed to reply back with the route 80, Irving Park bus time when it arrives at Irving Park and Francisco. It would look like: "Irving-80/Francisco-8minutes, 12 minutes, etc".
 
I just tried.

Message I got back was

"8:48 PM
5650)Irving Park & Francisco
80 to Broadway 9 & 21 MIN
Reply R)efresh"
 
Make sure the salt don't get in your eyes. I just hate when that happens to me. My eyes start melting like slugs...
 
It could be possible that when you switched phones, VM switched you to their new account management system, which has been causing trouble with short codes.

Here is a statement one of the "Virgin Angels" made on Facebook today about the problem: "Hello, this issue is ... due to us switching to a new customer management system. Now a lot of third party companies no longer support us. Try checking with the third party to see if we are still supported by them. If we are please let us know and we will be able to fix the issue for you. ^Marcus L."

It's the first indication I've seen that they know what the problem is. Up until now, they've only said they were aware of the issue and had someone working on it.
 
aml1025 said:
It could be possible that when you switched phones, VM switched you to their new account management system, which has been causing trouble with short codes.

Here is a statement one of the "Virgin Angels" made on Facebook today about the problem: "Hello, this issue is ... due to us switching to a new customer management system. Now a lot of third party companies no longer support us. Try checking with the third party to see if we are still supported by them. If we are please let us know and we will be able to fix the issue for you. ^Marcus L."

It's the first indication I've seen that they know what the problem is. Up until now, they've only said they were aware of the issue and had someone working on it.
Click to expand...

Yeah, that's their version of "helping". The CTA supports all carriers. I even got a Virgin Angels email asking me "have you received a bill or charge from this short code?" OK...WHAT? How would that even happen on a network like VM? Ugh.
 
hiwatt said:
Yeah, that's their version of "helping". The CTA supports all carriers. I even got a Virgin Angels email asking me "have you received a bill or charge from this short code?" OK...WHAT? How would that even happen on a network like VM? Ugh.
Click to expand...

Put money on your account even though your bill is paid, they will take a little bit of your account balance or put your credit/debit card on your account(I believe it should work the same).
 
Austrie said:
Put money on your account even though your bill is paid, they will take a little bit of your account balance or put your credit/debit card on your account(I believe it should work the same).
Click to expand...

Right, I checked on that. Nothing. I guess I just don't understand why trying to solve this is like an ongoing saga. "we're going to escalate this" and other excuses, but no action are ridiculous.
 
There are numbers floating around the forums to US based VM support, and I've seen a few direct numbers and emails to higher-ups that have helped people resolve their issues if you're willing to search around a bit. Filing an FCC complaint never hurts to get noticed either.
 
The problem started for me on the 19th. I called customer service and after spending an hour with 4 different techs all they could say is that they'll create a ticket and get back to me. They all acted like they knew nothing of this issue. It seems to me that they've just blocked short codes with this new system and are hoping we'll just get used to it. If anybody can find the #'s miediev talks about, please use them and be loud about it.
(It probably sounds like my experience with support wasn't all that pleasant... You're right. I could barely understand them.:mad:)
 
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