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Help Iconia One 8 Sound not working?

Hi guys,, sorry but didn't know where to post this. I just got a Iconia one 8 tablet for my 6 yr old daughter. I brought it home today waited to charge it for her then when we turned it on,,,no sound!! Funny thing is if I plug in earphones sound comes through that,, just not any other way.

The settings suggest that volume is at max,, and I have also tried the side button whilst playing music. I tried to update to the latest software as well,, still nothing no sound.

So is it a dud or is there something I can try or do to fix it before the little one gets up tomorrow and starts crying for her tablet lol ???
 
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