Incredible Warranty Process - Please share your experience

[jamor]

Verizon/Incredible customers:

What was your process for a phone defect covered under warranty past the 30 day return policy?

I was transferred to a 3rd party repair department and they said I would need to send in my phone for evaluation leaving me without one for weeks.

I need my phone and don't have a backup phone.

Was anyone successful in getting a warranty replacement without having to send in their phone first?

Did you do it via phone or go into Verizon?

Thanks.

 

[ikadakimas]

jamor, as long as you bring in your phone to a 'corporate' verizon store with a tech you should be fine. They will take a look at your phone to see if it is a defect. If so, they will usually send you a phone first w/overnight shipping free of charge to you. After you receive a phone they will give you a pre-paid FedEx postage to return your defect phone. Just don't forget your SD card. Good luck

 

[jamor]

Okay I finally got a hold of a helpful Verizon Representative.

Great news. I'm being sent a new replacement and then I send in my old one in their pre-paid box it comes in.

For anyone wondering - if you need to do a warranty replacement - do it with Verizon - NOT HTC. HTC requires you to send in your phone for evaluation and Verizon sends you a phone right away.

 

[matab14]

Okay I finally got a hold of a helpful Verizon Representative.

Great news. I'm being sent a new replacement and then I send in my old one in their pre-paid box it comes in.

For anyone wondering - if you need to do a warranty replacement - do it with Verizon - NOT HTC. HTC requires you to send in your phone for evaluation and Verizon sends you a phone right away.

Same experience here x 6.....lol.....Knock on wood #6 has been performing well though. Only disadvantage is you get Certified Re manufactured Like new replacement vs Brand new when dealing with Verizon.....

 

[ikadakimas]

Although Verizon can offer a brand new device as a replacement... that is not always the case. Verizon too can replace with re-furbished (certified like new) devices too.

 

[ACD168]

lol I've done this about 6 times with my Inc. and another 5 with my Eris. glad to see you got it fixed

 

[lamoglinsgal]

Okay I finally got a hold of a helpful Verizon Representative.

Great news. I'm being sent a new replacement and then I send in my old one in their pre-paid box it comes in.

For anyone wondering - if you need to do a warranty replacement - do it with Verizon - NOT HTC. HTC requires you to send in your phone for evaluation and Verizon sends you a phone right away.

Good deal. I was originally told the same, about going through HTC, who then wanted me to go third-party and I could be out a phone for several weeks. I finally got a level-headed CS from VZW who sent me a replacement the next day. She said actually, it could've been something like seven weeks to get my phone back through the third-party.

 

[zerocool79346]

lol I've done this about 6 times with my Inc. and another 5 with my Eris. glad to see you got it fixed

Lol and I've done it 3 with the incredible and 3 with the eris. Good luck op, refurbs are hit and miss

 

[5BB5]

I've had every phone I have ever had replaced by Verizon. Sometimes more than once. Except for the LG Dare, that thing was solid and simple. Allways a smooth operation, the replacement that is.