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Instagram: Direct Message not showing some messages

B

BigBug

Newbie
Starting about a month ago my DMs will sometimes not display all of the messages sent to me by certain users (always their messages, my responses are always showing). Sometimes their messages will come back for a bit and then disappear again later. It also only happens for certain users not others.

I have:
- logged out/logged in
- deleted data
- uninstalled and reinstalled
and the problem persists.

Is this a known problem? Has anyone else encountered it and do you have a suggested solution?
Thanks for any help anyone can offer!!

set up: Nexus 5, Android 6.0.1
 
Did you Wipe Cache Partitions deleting all temporary files and not touching permanent files, apps, or settings?

This is typical step three in problem determination.

... Thom
 
Ah ok thanks just did it! So far looks like an improvement. I will report back if the problem returns.

Again thanks for your fast response I appreciate it!
 
Seems the fix was only temporary and now it is doing it again.

Has anyone experienced this or has other potential solutions?
 
I should add that I have a lot of messages, but pretty sure not having memory issues on my phone: 1.1G of 1.8G in use.

One other strange thing: the message will sometimes re-apppear for a bit, but then vanish again shortly after.
 
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Anyone find the solution or info for this? The exact same thing is happening to me now. It's happening across platforms clearly since I have an iPhone.
 
I have a similar issue, recently I am unable to send dm's in any way, I get the error message failed to send at all times now. Is there a limit to how many direct messages you are allowed to send? I might have inadvertently reached some kind of instagram limit I have a feeling.
 
hummingbird214 said:
Anyone find the solution or info for this? The exact same thing is happening to me now. It's happening across platforms clearly since I have an iPhone.
Click to expand...
Hi. Did you figure out anything about this? I have a similar problem.
I have logged out, uninstalled app. Restarted the phone, for some reason these brilliant ideas didn't work? Using iOS. Any updates?
 
BigBug said:
Starting about a month ago my DMs will sometimes not display all of the messages sent to me by certain users (always their messages, my responses are always showing). Sometimes their messages will come back for a bit and then disappear again later. It also only happens for certain users not others.

I have:
- logged out/logged in
- deleted data
- uninstalled and reinstalled
and the problem persists.

Is this a known problem? Has anyone else encountered it and do you have a suggested solution?
Thanks for any help anyone can offer!!

set up: Nexus 5, Android 6.0.1
Click to expand...

Delete the conversation and try sending a new one.
 
I was having the same problem today and I tried a lot of things (restart, uninstall and install again and others) and nothing seemed to work. Then, I decided to load all the conversation (one of the problematic ones) until the beginning and I realized all the messages were messy. The ones that disappeared were there, but in different spots in the conversation
 
Lorena Fernandes said:
I was having the same problem today and I tried a lot of things (restart, uninstall and install again and others) and nothing seemed to work. Then, I decided to load all the conversation (one of the problematic ones) until the beginning and I realized all the messages were messy. The ones that disappeared were there, but in different spots in the conversation
Click to expand...

I guess we have to wait for new update to fix the problem.
 
Hey! I had been having this problem as well recently. Patches od messages would disappear from some of my dms (mostly with my gf since I message her everyday). I actually went through and deleted a bunch of dms that aren't active. Try that. It gave me a bunch of my recent messages that disappeared. I don't know if it is only temporary but it doea give you some messages back. Hope this helps
 
I use Instagram for my business and have been really affected by this. Messages will disappear, whole conversations with mine and the other persons messages not appearing. It will sometimes reappear but not usually and not permanently. I don't have any memory issues on my phone and everything is up to date, I have no idea what it could be. I've tried everything, reinstalling, updating, resetting my phone, etc and nothing works. It's been months and I've lost a lot of money because of this issue and not being able to reliably communicate..if anyone has a fix, it'd be greatly appreciated
 
Klcarterphoto said:
I use Instagram for my business and have been really affected by this. Messages will disappear, whole conversations with mine and the other persons messages not appearing. It will sometimes reappear but not usually and not permanently. I don't have any memory issues on my phone and everything is up to date, I have no idea what it could be. I've tried everything, reinstalling, updating, resetting my phone, etc and nothing works. It's been months and I've lost a lot of money because of this issue and not being able to reliably communicate..if anyone has a fix, it'd be greatly appreciated
Click to expand...
I suggest deleting any other dms you have that may not be active. I had several dms that had not been used in months. I deleted them and got all my messages back. None of them have disappeared since ive done that
 
I have the same problem now. Several Direct Message groups where old messages disappear. There are only those of the last day. Sometimes some older ones reappear, but transitorily. I have asked the other members of the group and the same thing happens to them. The messages disappear equally to all the members
 
Even I am facing the same problem. I do chat with one of friend on Instagram direct since January. Last week all of our messages that were sent before June disappeared and that too from both mine and my friend's account. Messages that were sent in June and July are visible. Yesterday few more messages disappeared and now the last message that I can scroll up to is of 27 June. And this is happening with just one person. All other chats with other people which are 1-2 years old are present. As a solution suggested in one of the comments here, I also deleted some other old chats,but it doesn't seem to work. No chats recovered. So what can I do to get the chats back with that person?
 
Harry0207 said:
Even I am facing the same problem. I do chat with one of friend on Instagram direct since January. Last week all of our messages that were sent before June disappeared and that too from both mine and my friend's account. Messages that were sent in June and July are visible. Yesterday few more messages disappeared and now the last message that I can scroll up to is of 27 June. And this is happening with just one person. All other chats with other people which are 1-2 years old are present. As a solution suggested in one of the comments here, I also deleted some other old chats,but it doesn't seem to work. No chats recovered. So what can I do to get the chats back with that person?
Click to expand...
Even though the chat history is not appearing are you and this person still able to talk ?
 
I have discovered a pattern. The issue appears when I delete a picture previously published in the chat group. After that, other pictures also dissapear some time after.
 
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