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Internal storage problem

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I am using Huawei ascend g6. It has an internal memory of 4 gb but only 2 gb is user accessable. Recently I realised that my internal storage was empty. I filled it up again with some pics and videos in my computer via usb. But still when I went to my internal storage in my phone, it was still empty and non of my pics and videos were there!!!!....I NEED HELP!!!!
 
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