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Root [International] Can't access google play store. Need to install helium backup apk to restore my data

H

htconerootme

Lurker
People on the other side of my phone were having trouble hearing me so I factory reset my phone. Before this I had htc automatic backup enabled and backup via helium backup. Now I want to restore my settings and phone numbers from helium backup but when I try to go to the google play store to download the app it says.
"Couldn't sign in. There was a problem communicating with google servers. Try again later".
My wifi is working on the phone and 2 step verification is disabled for my google account.
Im using htc one m7 on sense 5.5.
My phone is rooted and relocked. I'd appreciate help as I cant download any apps and therefore cant restore any data. Thanks

Please, I would be willing to completely restore stock/unroot as it may solve both problems but everytime I search for the o2 uk ruu file it doesn't work.
 
Rukbat said:
Connect to the Play store on your computer at Google Play Go to Helium and press the Install (it will probably say "Installed") button. That should install it to your phone (unless you get a different error message).
Click to expand...

it just says that it will be installed soon. I get the same thing if I use the browser in my phone. I think it might be to do with the playstore of the rom im using. Ive tried manually installing playstore with no result so i'm going to try and unroot again.

Ok so i'm not sure which ruu file I need. My phone is on o2 uk but im not sure if its unlocked or what version it is.
 
look for the build number in settings/about phone. it will be in this type of format: x.xx.xxx.x

also we will need to know if your s on or s off.

doing the following will help also:
first download and install these drivers: revolutionary drivers (mirror)

then,download this small file:
mini-adb.zip

-unzip it,and place the unzipped folder onto the root of your C drive(not inside a folder)

-open a cmd window(with win 7,click start bubble,type "command" or "cmd" in hte search box)

-now change to your mini-adb directory(assuming you didnt chagne the name). type in the black cmd window that opened on your PC:
cd c:\mini-adb

-pull the battery in your phone for a few seconds. hold volume down,then power. hold them both until you see the white/colored writing hboot screen

-select "fastboot" from the hboot menu with the vol rocker/power button

-in your cmd window type:
fastboot devices

it should output your phones serial number. if so youre good to go. if not,youre apparently having a driver issue. i usually recomend these drivers from Revolutionary: modified htc drivers download and install the drivers(you should just have to run that file). afterwards,unplug your phone,plug it back in. make sure its in fastboot. as soon as you get a result from "fastboot devices" your ready to procede to the next step.

-in your cmd window,type(or copy/paste,is much easier):
fastboot getvar all

-copy the info that outputs here. right click in your cmd window,click mark,highlight it all in white. hit enter. paste the info here. it will help us know which ruu for you to run. :)
 
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