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Help Internet problems

Lozer_Kid

Lozer_Kid

Android Enthusiast
For the last week, my Hero's internet it's been so freaking slow and I don't know what the reason could be. I don't know if anyone else is having the same problem and all this started happening after I came back from vacation. Right before leaving for vacation it was working fine and the download speed was like 1.5 mps, right now it's like 250 kbps which is a huge difference. I usually can't tell the difference when I'm just surfing the internet but whenever I try to play a video, it takes forever to load even those in low quality! Uggh! :mad:
 
I noticed my Sprint HTC Hero kept bouncing between Ev-Do and 1xRTT yesterday. Then it would actually just disconnect my data connection. This was all in a place that I normally get great signal and 3G data rates. I did a profile and PRL update to 60674 and that seemed to fix the problem.

I did some speed tests after that and they were back up to what they normally are and the 3G data connection remained stable. Maybe you should try updating your profile and PRL.
 
I don't understand why my phone internet is being slow. It still on EV (assuming that it should be EVDO) and I had no problems before until a week ago. I tried to update the PRL and my profile, and before doing a hard reset, it said that my phone couldn't update and I might need to contact customer service, and now that I did a hard reset, it says that there are not updates available, so my PRL is still 60670. I did a hard reset, (even before doing the hard reset) on my phone and now the downloads from the market are not even working. Every single download is stuck at "starting download" but it won't actually download anything. I tried to install the Sprint update, that one that is like 13.5 MB, and the update gets downloaded but everytime I try to install it, after my phone reboots and goes into the recovery mode screen, it says that the installation has been aborted! My phone is really giving me a headache! Uggh!

EDIT: My phone keeps getting worse and worse ugggh!!!! I'm about to throw this piece of crap against the wall!!! Now it won't install anything from the market!!!!! >=/
 
Kid,if you can't get your Hero to act like a hero(ha ha),don't worry we all go thru it one way or another.If you can't get it to update the profile ,which must be done!Call Sprint CS,request they connect you to tech.support,explain the prob.,they will have you do some trouble shooting,if that doesn't work,they should then do a network re set which can only be done from their end.
It sound's like your Hero is being a bad boy and lost it's way around the network!
 
That's what I ended up doing. I called Sprint three times because the first two times they said they were going to call me back and they didn't! The second guy I spoke with said that he was going to put a ticket so someone could come and check the tower or something like that and the third person I talked to said that there was no tickets made by anyone before her. Anyhow, they tried refreshing my phone, updating my profile and everything and it just got worse. Before calling Sprint, my internet was slow, but at least it was working, but now it won't connect to the internet at all. My phone won't even update its profile or the PRL anymore. They ended up sending me a replacement which should arrive in about 2-3 days. This is my going to be my 4th Hero in less than a year lol
 
Dang, 4th one,thats some crappy luck.I guess I just got real lucky with mine.I hope this one works out better for you.
 
I got my replacement, and it works but the internet is still slow. I'm pretty sure it has to do something with the towers, maybe an udpate that came through when at the beggining of the year? I don't know. I don't think it's the signal on my phone, because I still have 3G service and the bars are full, and my phone is fully updated, plus my roommate has the Epic and the internet on his phone is super slow too, but he could care less since he doesn't use the internet that much. I actually do care, because I relly on my phone internet to use it on my computer lol xD I have the cheapest internet at my house and I was thinking on upgrading my house internet, but then I thought that would be just a waste of money, when I could simple root my phone and use wireless tether, but that was when my phone's internet was fast, right now my house internet is faster than my phone's and my house internet is only 512 kbps >.<.
 
I'm in about the same boat here in my area,even though I'm in an EVDO area our download is like0.50-120,upload is 0.07-0.20.Really hard to enjoy media, streaming is a waste of time,so I rely on whatever I can do from my mem.card.The worst part is my area isn't likely to get 4g anytime soon if ever so their so I'm sure they won't do anything to improve 3g service.I'll likely change to another carrier when contract is up.AT&T does have a new tower but I haven't really dug into their data speeds yet.
 
I was in Denver like two weeks ago and I got to experience 4G on an Epic and it's super fast, but now I'm back in Kansas where we hardly have 3G, and I'm also on a EVDO area, but the data plan sucks right now, even though my Hero got replaced again and it has all the updates! There might be something wrong with the towers, I don't know...
 
Yes, I have already updated the PRL and I don't know about flashing "the new radio". What's that and where do I get it? By the way, I've done everything Sprint has told me to, and it's still the same, but I don't think I have tried the new radio! lol
 
So, I got my replacement like 5 days ago, and this new replacement crapped out on me as well. It was working fine yesterday, until sometime in the afternoon that it just stopped connecting to the internet again. One thing I gotta say is that this happened to all my phones right after changing ROMs, and even after restoring the original ROM, unrooting my phones and doing hard resets, my phones still wouldn't connect to the internet. So, this problem has to be related to rooting but not like I was going to tell Sprint that. Anyway, so I called Sprint yesterday to tell them about my phone not working again and once again they did the same all thing about updating my phone, but it still wouldn't work, so their answer was that the towers were updating and the internet was supposed to be back in an hour or so, and my response was that I was going to wait until the next day to see if that was true, but I would doubt that the problem would be fixed, after all, we have other Sprint phones, and they seemed to work fine. And the next day came and my internet was still not working. So, I finally decided to go to my nearest Sprint store, which is around 2 hours away from where I live, because I got tired of calling and not getting my problem fixed, and while driving I kept checking my phone just in case I would have gotten signal from a different tower and my internet would have started working again but it was still not working. So, I got to the store, with my internet STILL not working, I checked that before getting out of my car, and I started talking to the guy about my problem, and when I was going to show him my phone, to my luck, the f**king internet was working!!! I felt like a total idiot. Right now my internet is still working. I wonder if the actuall stores have their own mini powerful towers or something that made my phone work again. Anyway, now I'm afraid to install any other ROMs and run through this problem again. =/
 
Just some info.,my son lives in KC on Mo.side also having a Hero,he also is unimpressed with data speeds so just some info.. You would think since Sprint's hq is in Kansas they'd be a little more concerned about this stuff,even though I not a big Sprint fan,actually I think carriers suck,long on getting our $ but short on service.
 
I have an hct hero for sprint but i have it hookedup to another phone company and get the the web to work at all.does anyone know how i can fixed this problem.
 
FRANK CORPENO said:
I have an hct hero for sprint but i have it hookedup to another phone company and get the the web to work at all.does anyone know how i can fixed this problem.
Click to expand...

I might be wrong, but I don't think you can. Someone told me that Sprint phones have this thing that won't let them work entirely with some other providers. That's just what I've heard, but again, I might be wrong.
 
Internet connection isnt working in my browser application, but my internet connection is working for Facebook,twitter and youtube, i dont know why?

im using a Froyo miniCM v6.01 (2.2.1)
 
Abilashan Mwg said:
Internet connection isnt working in my browser application, but my internet connection is working for Facebook,twitter and youtube, i dont know why?

im using a Froyo miniCM v6.01 (2.2.1)
Click to expand...

First, boot into recovery. After you get into recovery, wipe cache and Dalvik cache.

Report back and let us know if that helped. Sometimes wiping the caches fixes little anomalies in Android.
 
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