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Irritating

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Android Question

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my phone model is Samsung galaxy s4.

question 1 : "sorry player does not support this type of audio file"
I got this error message when I try to play my songs in mp3 file.
I thought mp3 is the most normal file type to play the songs in a mobile phone? how to solve this?

questions 2 : some of my songs disappear every time after the device auto update the programs. why?

question 3 : every time after the device auto update the programs, all the setting changed back to default setting and I have to re-set it again. why?
 
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