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Help is froyo out on orange
- Thread starter steeharry
- Start date
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- Tags
- samsung galaxy s
blackbird rider
Newbie
I still get a message saying my device cannot be updated!
andy-roid
Android Enthusiast
blackbird rider
Newbie
In response to a question to Orange, they replied as below. The odd thing is that on following the link, their site says that FROYO has been released and tells you to install Kies etc in order to upgrade. I just don't know what to believe!
Hello Peter
Thank you for your email regarding your Samsung Galaxy S i9000 handset.
I am sorry to learn that you are unaware of our process regarding firmware updates for Orange phones. Please accept my apologies for any inconvenience this has caused.
I would like to advise that Orange customers are not able to obtain firmware updates direct from Samsung themselves, this is due to the Orange branding that you have on your phone that allows you to use this on our network.
Please find below a link to our website where you are able to check in the future if an update via Orange has been released.
http://www2.orange.co.uk/servlet/Sa...96364420640&product=Feature&t=Product&tabid=1
Be aware that your handset may not be available on the listings until if or when an update is released.
When a new update is made available by a handset manufacturer they will pass a version of this to Orange so that we can run the required tests to confirm that this update they have released will co-exist with the Orange branding that you are required to use on your phone.
It is possible that the new update that is released may not co-exist with the Orange branding and thus we will not be able to release the update for the Samsung Galaxy S i9000, if they can not co-exist and we were to release this to your phone, this could effectively be detrimental to your handset and Orange will not process for this reason.
If the update version can not co-exist with the Orange branding then we will wait for Samsung to release a new update to which we will restart the testing process accordingly.
Be aware that it is not possible to advise of any estimated timescale for the testing of this update by Orange, furthermore, we can not guarantee that an update will be released at all regarding the Samsung Galaxy S i9000 as the updates that could be released may never work alongside the Orange branding on the phone.
Because some of this information is speculative and based on situations regarding the testing of updates that may or may not ever be released by Samsung and the time it takes to complete the testing of the new updates, please accept my sincere apologies that we can not be more specific regarding your query.
As with the current Android update it has been released via an Over-The-Air format, this may be the situation for the the next available update, but this method we will not be able to confirm until the update is valid for Orange UK handset users when it has been released.
Please be advised that the answers to many common queries can be found in the Frequently Asked Questions section in the Help and Support option on the Home page of our website.
Mobile Phones | Broadband & Mobile Broadband UK Deals | Free Web Email | Orange.co.uk
I trust this information clarifies your query.
Kind regards
Hello Peter
Thank you for your email regarding your Samsung Galaxy S i9000 handset.
I am sorry to learn that you are unaware of our process regarding firmware updates for Orange phones. Please accept my apologies for any inconvenience this has caused.
I would like to advise that Orange customers are not able to obtain firmware updates direct from Samsung themselves, this is due to the Orange branding that you have on your phone that allows you to use this on our network.
Please find below a link to our website where you are able to check in the future if an update via Orange has been released.
http://www2.orange.co.uk/servlet/Sa...96364420640&product=Feature&t=Product&tabid=1
Be aware that your handset may not be available on the listings until if or when an update is released.
When a new update is made available by a handset manufacturer they will pass a version of this to Orange so that we can run the required tests to confirm that this update they have released will co-exist with the Orange branding that you are required to use on your phone.
It is possible that the new update that is released may not co-exist with the Orange branding and thus we will not be able to release the update for the Samsung Galaxy S i9000, if they can not co-exist and we were to release this to your phone, this could effectively be detrimental to your handset and Orange will not process for this reason.
If the update version can not co-exist with the Orange branding then we will wait for Samsung to release a new update to which we will restart the testing process accordingly.
Be aware that it is not possible to advise of any estimated timescale for the testing of this update by Orange, furthermore, we can not guarantee that an update will be released at all regarding the Samsung Galaxy S i9000 as the updates that could be released may never work alongside the Orange branding on the phone.
Because some of this information is speculative and based on situations regarding the testing of updates that may or may not ever be released by Samsung and the time it takes to complete the testing of the new updates, please accept my sincere apologies that we can not be more specific regarding your query.
As with the current Android update it has been released via an Over-The-Air format, this may be the situation for the the next available update, but this method we will not be able to confirm until the update is valid for Orange UK handset users when it has been released.
Please be advised that the answers to many common queries can be found in the Frequently Asked Questions section in the Help and Support option on the Home page of our website.
Mobile Phones | Broadband & Mobile Broadband UK Deals | Free Web Email | Orange.co.uk
I trust this information clarifies your query.
Kind regards
blackbird rider
Newbie
I bought my phone from the local Orange shop (and I don't mean Tesco 
)
When I went in and asked them about FROYO a week or so ago they were completely unhelpful. I suspect if I go and ask if my phone is faulty they will just try to fob me off. In any event, I do wonder whether FROYO is so great considering all the issues with it that people report in other threads on here. With 2.1, at least my phone works!
)When I went in and asked them about FROYO a week or so ago they were completely unhelpful. I suspect if I go and ask if my phone is faulty they will just try to fob me off. In any event, I do wonder whether FROYO is so great considering all the issues with it that people report in other threads on here. With 2.1, at least my phone works!
Link to page on Orange advising update is available
Samsung Galaxy S i9000 | help & support | Orange UK
Samsung Galaxy S i9000 | help & support | Orange UK
Further to asking if Froyo is worth the update.
From my experinece so far it's a defo yes.
Benefits so far:
improved battery life
GPS seems better - used a couple of times and lock achieved very quickly and not dropped
wireless performance seems more stable
Of course there is the ability to move apps to the SD card as well.
From my experinece so far it's a defo yes.
Benefits so far:
improved battery life
GPS seems better - used a couple of times and lock achieved very quickly and not dropped
wireless performance seems more stable
Of course there is the ability to move apps to the SD card as well.
blackbird rider
Newbie
Yes but despite what it says on their web page, it is not actually available via Kies.
blackbird rider
Newbie
. Interesting!
I have finally taken the plunge followed a You Tube video and rooted and lag fixed my phone. Quadrant standard result has gone from about 800 to over 1900. Think I might stick with 2.1 and hope that Gingerbread is released for Orange and works!
I have finally taken the plunge followed a You Tube video and rooted and lag fixed my phone. Quadrant standard result has gone from about 800 to over 1900. Think I might stick with 2.1 and hope that Gingerbread is released for Orange and works!