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Help Is my RAZR MAXX defective?

Mada

Android Enthusiast
So I just got a RAZR MAXX on Thursday, the day it came out. I've had multiple issues that is leading me to think it's a defective product.

1. My battery life is almost the same as my old Samsung Fascinate, which has a 1500 mAh battery. Now I know this is not a fair comparison as it's single core, 3g so dual core 4g but to be honest I was expecting a bit more from that 3300 mAh battery. And so was Motorola when they claimed 21 hours talk time, and CNet played a video for 19 hours straight before it died.

My battery died in 24 hours, with most of that in standby mode. I'm not sure how to take screen shots but I'm looking at the battery use graph and it's saying 1d 1h on battery, GPS off, WiFi off, screen was barley on as I was in school and the phone was in my locker all day. Android OS 34%, display is 33% and phone idle is 9%.

2. The widgets are buggy. They never update, my clock widget is always couple minutes behind the correct time (I know it's not the clock itself as it is the same one I had on my Fascinate and never had any problems with it). When I open a folder widget, the widget disappears sometimes. When I put on a new widget, I have to turn off the screen and turn back on to get the widget to show up. I also have a sticky note widget that I use and when I update it, I have to move it to a new spot and re-size it before the new notes show up. The sticky note widget is preloaded on the phone. (I'm using the stock launcher.)

I'm sorry this is a long read, but it's just disappointing to receive a brand new phone that's already more buggy than your old phone. I know the phone is brand new in general, but the software is not. The software is the exact same as the original Motorola RAZR, which has been out for a couple months now.
 
if your phone is constantly searching for 4G this is going to be draining the battery. If the area you are in has poor 4G coverage plus putting in your locker all day making in search for 4G, this is probably why.
 
if your phone is constantly searching for 4G this is going to be draining the battery. If the area you are in has poor 4G coverage plus putting in your locker all day making in search for 4G, this is probably why.

Thanks! That was it. I only have 3g at school and I totally forgot about that. Where do I turn off 4g? I can't find it anywhere.
 
Thanks! That was it. I only have 3g at school and I totally forgot about that. Where do I turn off 4g? I can't find it anywhere.

Just a suggestion, but if it's in your locker all day, just put it in airplane mode while it's there. This turns off all radios.
 
So I just got a RAZR MAXX on Thursday, the day it came out. I've had multiple issues that is leading me to think it's a defective product.

1. My battery life is almost the same as my old Samsung Fascinate, which has a 1500 mAh battery. Now I know this is not a fair comparison as it's single core, 3g so dual core 4g but to be honest I was expecting a bit more from that 3300 mAh battery. And so was Motorola when they claimed 21 hours talk time, and CNet played a video for 19 hours straight before it died.

My battery died in 24 hours, with most of that in standby mode. I'm not sure how to take screen shots but I'm looking at the battery use graph and it's saying 1d 1h on battery, GPS off, WiFi off, screen was barley on as I was in school and the phone was in my locker all day. Android OS 34%, display is 33% and phone idle is 9%.

2. The widgets are buggy. They never update, my clock widget is always couple minutes behind the correct time (I know it's not the clock itself as it is the same one I had on my Fascinate and never had any problems with it). When I open a folder widget, the widget disappears sometimes. When I put on a new widget, I have to turn off the screen and turn back on to get the widget to show up. I also have a sticky note widget that I use and when I update it, I have to move it to a new spot and re-size it before the new notes show up. The sticky note widget is preloaded on the phone. (I'm using the stock launcher.)

I'm sorry this is a long read, but it's just disappointing to receive a brand new phone that's already more buggy than your old phone. I know the phone is brand new in general, but the software is not. The software is the exact same as the original Motorola RAZR, which has been out for a couple months now.

welcome to moto blur.
 
Any phone in a locker, if not on Airplane mode will kill the battery fast.

Reading about your widget situation...I would try a factory reset or exchange it.
 
Well i just tried the factory reset... its still the same with the widgets.

So i need hard confirmation because I can't figure out if this is normal or not. I want to know if this "frozen widgets" is normal for others with the droid razr maxx. If it isnt, then i am going to return it, pay restocking fee, and get another maxx. If it is normal, then im returning the phone and going back to my old Fascinate. Because seriously what kind of software design to freeze the widgets like that

Edit: disregard the battery issue, giving it time to break in has helped and draining/recharging
 
Okay, I don't think anyone's reading this anymore but I'm not leaving this as a cliffhanger, I hate cliffhangers lol.

Went back to Verizon store, got a much more flexible customer service representative and he told me right away they'll replace it after explaining my problem. However, they didn't have any in stock and only 1 store did in a 500 mile radius... lol. So I asked him if I could just order another in the store and have it shipped to my place or something like that... I could but I had to do it via phone, 611 call. My new MAXX will be in either Tuesday or Wednesday. Hopefully it won't be as defective as my current one!
 
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