Help Is this a hardware problem or software?

[MISHI9630701]

Asking on behalf of a friend who was trying to assist someone with a note 2.

Was told the person purchased the phone in Miami and brought it here into Tobago. Not sure if they did anything, but they woke up one morning with the phone freezing among other drama and a couple of battery pulls later, the phone has lost all audio. No speaker, no headphones, nothing; no audio whatsoever.

So the guy tried updating the software and reset it a couple times but to no avail.

I took it today to see what's up and found the phone extremely buggy:

- swiping to unlock, apps, menus in settings slow to respond and sticks... most time resulting in the wrong thing selected

- phone will NOT play ANY video at all... no youtube, none on sd card or internal memory. It will load and start for a split second and the video stays frozen.

- video camera laggy and when you do eventually get the start recording button to work, it will not stop recording no matter how many times or how long you hold the stop button. You have to put the phone to sleep and re enable it, then the error comes up "camera is not responding"

EDIT: Also, when resetting phone, the "earphone connected" sign comes up with no headphones connected. tried the radio and it says no earphones connected" even if the headphones are on.

is this a hardware or software issue?

 

[NeoGrandizer]

So by saying reset, I assume you meant they did a hard reset back to factory settings? If that is correct, then, it's most likely a hardware issue somewhere. A hard reset would have cleared up any software related issues. The fact that it did not, would indicate a hardware failure of some sort. If it's under warranty, definitely have it checked out. That is not normal behaviour.

 

[MISHI9630701]

Yep did a hard reset and nothing. The person took it and will send it back to where they got it from.