Well I made the switch for her from Sprint, so will keep you posted on the experience. Today must say their customer service is not what I expected. Figured they would be more helpful and also have the ability to do the transaction with an agent, but that was not the case. Then I decided to do the process online as I had no choice, during the process I quickly realize they have a flaw in their process, as it makes you do the payment process before doing the porting and and all your info, so if at the end you decide you want to change anything such as your phone, or an accessory, you can't, as you have been billed already. So you have to call and speak to a supervisor to have them call your credit card company to cancel the pending charge. Then you have to go back online and start the whole process again. The wife changed her mind about the phone she wanted. The supervisor can't help other than cancel the pending charge, they can't fix the order, you have to completely do it from scratch again, but he did say they knew of this issue and are working to resolve this issue.
Reaching customer service is much slower and average wait time is about 18 minutes. I am sure this will get better since they just came down here in Florida. I will keep you posted on the next process when we get her phone next week. Hopefully the porting will go smooth, fingers crossed.
Reaching customer service is much slower and average wait time is about 18 minutes. I am sure this will get better since they just came down here in Florida. I will keep you posted on the next process when we get her phone next week. Hopefully the porting will go smooth, fingers crossed.
