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Keypad force closes

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Android Question

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I have a Huawei Ascend, carrier StraightTalk. The keypad has failed to work and I must force close. I have tried rebooting, cleaning terminals, etc. I do NOT want to do a factory reset. I had to do this before and lost ALL contacts, etc. and cannot afford to do this again.

Can anyone help? I don't know what else to do.
 
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