Help Keypad not working while on a call

[Stepintothedark]

I'll make a call, for example calling a credit card/bank, and how you have to enter your account number.

Well you'll hear the tones but it's like they're not being registered through the phone.

I have quite a few apps on my phone but nothing below 4 stars, I really don't know what to do I LOVE this phone but this is a huge drawback...

I've power cycled the phone and pulled the battery and it's not fixed it. any ideas?

thanks in advance

 

[AlkiDweller]

Have you tried calling your home number and seeing if the tones are actually being transmitted?

 

[jkrezdorn]

I'll make a call, for example calling a credit card/bank, and how you have to enter your account number.

Well you'll hear the tones but it's like they're not being registered through the phone.

I have quite a few apps on my phone but nothing below 4 stars, I really don't know what to do I LOVE this phone but this is a huge drawback...

I've power cycled the phone and pulled the battery and it's not fixed it. any ideas?

thanks in advance

I had the same issue. I turned off the Button tones. I have not had an issue for a while. I think the tone is too loud?? If you need to hear it, try turning it down. That may help also