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Kies air

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Android Question

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When I typed the IP address shown on the kies air start on my samsung note 2 to my computer and the kies air does not appear instead it come out with the searvch for the IPO address . I tried to install the kies , upgrade the Java and the problem still there . I tried to email samsung for helpbut no answer so would somebody help this out.
Thanks!
WW
 
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