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KitKat 4.4.2 will not start

I did

it gives me a scroll down menu with a few options.

towards end of the process I get a notice ' Unfortunately the Wizard stopped '

no progress from there
from that option choose reboot u can choose the opt. by  pressing  power button and  u can  go to diiferent   option by pressing vol   up  and down
 
from that option, i selected reboot,
the Wizard starts, i followed the steps,
after a few steps the Wizard stopped before completing the process,
a notice appears on the screen:
" Unfortunately the Wizard stopped "
O k
if i click ok , nothing happens
no progress from there
 
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