Kyocera issue

[Simonerenee]

My Kyocera has a message that says remove your hand or something off of device and it won't turn off.

 

[kehkou]

There is likely sweat on the sensor top the left of the logo. Use isopropyl (or hell, with these ones you can just use water) To wipe the area above the screen. The bottom of a t-shirt sometimes suffices for me.

 

[Simonerenee]

Thank you I'll try that

 

[Simonerenee]

Did not work is there anything else it could be?

 

[kehkou]

The sensor may be faulty then. Are you still under warranty?