Help Latest update/broke/help

[ashtray]

So the latest update broke my Note 9. It started with weird keyboard issues, then the screen wouldn't wake so I constantly had to turn on/off to use. Now, my phone is in factory reset mode because it would not recognize my pattern. I have a back up, but the phone still will not recognize my pattern to begin backup and I've been "threatened" with 5 attempts left before the back up is deleted.

Is there a way around this? I really feel totally let down by android this time. If there is any way to do this I'm game for it.

Currently I am stuck on the part where you input your pattern to begin backup.

Best,
Carlos

 

[ocnbrze]

factory reset is not a mode. so did you do a factory reset? are you using smart switch to backup your phone? and i would not blame this on android. samsung does have a big say as to what gets put into their updates. also this could be from a bad download or bad install of the update.....it happens.