Letter to Telus this time. Waiting for reply.

[karendar]

Hello,

A few months ago, LG finally released the Gingerbread upgrade for the LG Shine Plus. While alot of us were excited to finally upgrade the phone to this new version which is more feature rich, we realized that alot of annoying bugs showed up (Unstable bluetooth, screen freeze when using Wifi for too long, Voice recognition software crashes, phone doesn't ring all the time). This is widespread and Telus chose to pull the update. Although it's a great idea, it left a bunch of people stranded on an upgraded version that DOES NOT work like intended.

I speak on behalf of all users of the androidforums.com forum which are working with this unstable phone now and I plead for Telus to ask LG to fix these issues as soon as possible, because it makes us regret buying this phone. I bought it without a Telus plan, but alot of other users are using Telus right now and are dissapointed.

Thank you for your time and any response you may offer.

 

[barney_rebel]

Great effort - and we know 99.99% that they won't respond, or at least respond with a generic "we are looking into it", but it is definitely worth a try.

 

[karendar]

The more people that send them a message though, the more pressure they have to fix the issue. So I suggest writing your own message or simply sending a copy of this one out with a mention saying, "This user sent a message and we agree. Please fix the issues."

 

[karendar]

Hello Frederic,

Thanks for your e-mail.

Details for pending releases , fixes or updates are more likely to be found with LG rather than TELUS, as LG will have to do the bulk of the work to prepare the update for their handsets. I have linked their contact information below. At this time TELUS has no official information available regarding the release of any fixes for LG Shine Plus handset.


Televisions, Electronics, Smartphones, Home Appliances | LG Electronics Canada

If your inquiry is of a different nature, please re-submit your request through the Contact Us form below with further information:

http://www.telusmobility.com/about/contact_us_home.shtml

To ensure your account information and verification are included, please be sure to answer 'Yes' to the question "Are you a TELUS client?" then follow the steps to log in to your account to submit your query. This is necessary for us to be able to make a change or provide account specific details for you.

If you prefer, you may also contact our Client Care Team toll free at 1-866-558-2273 or *611 from your wireless handset.

Thank you for choosing TELUS as your wireless provider; have a good day!

Best regards,

Adam
e.Care Specialist
TELUS

 

[DC1022]

I say we just keep sending multiple emails to telus. I'm sure they'll get the point and actually act upon, instead of a general response.

 

[karendar]

I say we just keep sending multiple emails to telus. I'm sure they'll get the point and actually act upon, instead of a general response.

Well, like they said it's LG that's the issue. They can pressure them into fixing the issues though. The problem is that I'm not a Telus customer, so me writing to Telus is the least of their problems, as I'm not making them money. You guys should write and complain and not take a replacement phone as an answer. Push comes to shove they send you a free phone with v10d on it.

 

[JHW]

Well, like they said it's LG that's the issue. They can pressure them into fixing the issues though. The problem is that I'm not a Telus customer, so me writing to Telus is the least of their problems, as I'm not making them money. You guys should write and complain and not take a replacement phone as an answer. Push comes to shove they send you a free phone with v10d on it.

I'm in the same boat -- not a Telus customer (and after this whole debacle, I will never be). I gave up on the Shine Plus and got an HTC Desire Z -- more reliable and runs Gingerbread well. My Shine Plus only rings when certain people call, so it's basically a brick right now. No more LG products for me.