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Help LG G2 Answer Me

J

JMBUFFI

Newbie
Has anyone experienced issues with the phone not answering when brought to your ear with the Answer Me option turned on? This only works for me a fraction of the time. I wrote to LG and their only suggestion was a factory reset. I have had the same problem on three different LG G2 phones, so I do not think that is the fix! :(:mad:
 
JMBUFFI said:
Has anyone experienced issues with the phone not answering when brought to your ear with the Answer Me option turned on? This only works for me a fraction of the time. I wrote to LG and their only suggestion was a factory reset. I have had the same problem on three different LG G2 phones, so I do not think that is the fix! :(:mad:
Click to expand...

Maybe the feature just isn't that good. That happened to me a lot on my Galaxy S3. I don't think i would return the phone for that reason alone.
 
It has been working flawlessly for me so far (D-803 Canada version). Is the proximity sensor greased up, maybe...?
 
Try downloading a program like SensorTestor, and verify that the Proximeter is reporting a change in distance to an object (Menu | Other Sensors | Proximity Sensor) by moving your hand close to the handset and further away.

You might also want to download a compass app that will allow you to calibrate Roll, Pitch and Yaw.
 
JMBUFFI said:
Has anyone experienced issues with the phone not answering when brought to your ear with the Answer Me option turned on? This only works for me a fraction of the time. I wrote to LG and their only suggestion was a factory reset. I have had the same problem on three different LG G2 phones, so I do not think that is the fix! :(:mad:
Click to expand...

Hello,

This is a unique situation. If you had this issue on more than one device, it may be a software related issue that your carrier may need to send inquiry on.

Since your carrier support the software, you may want to escalate the issue through your carrier for possible review for update to fix the issue with that feature.

Hope that helps a little.

Regards
^CL
 
LGElectronics,
Realistically, that's not likely to go very far - I think the response is a bit dis-en-genuine.

It really should be LG performing the tests to confirm it works properly. It's an LG product after all, not the carrier's.

One would think, LG would be asking the owner for one of the phones.

One LG device, I'd say it could be the device. Three, and it could be the device OR the software load.

Either way, LG needs to step up and own the issue and not push support off to the carrier. That's just crazy.
 
I'm experiencing the same thing in that it rarely works and end up exposing my ears to a loud ring tone, longer than they probably should be. Its a neat feature when it works and is much more useful than Samsung's touch whiz, IMO. Not a deal breaker for me, but would prefer it to work. Same with the battery and camera; I don't seem to get the same positive results that others claim, but not bad enough to return, yet😉
 
I'd download that Proximity Sensor app mentioned above and also do a Motion Sensor Recalibration (Settings -> General -> Gestures -> Motion Sensor Recalibration.

It's my understanding that the Answer Me feature uses both the Proximity Sensor and upward motion of the device (to the ear) to determine that an incoming call is to be answered. Worth a shot at least and only takes a minute to do. Good luck.
 
I have downloaded the Proximity Sensor app and it does show the sensor is working. I have also done the Motion Sensor Re-calibration in the past. Yesterday the answer me feature worked twice then failed on the next three calls!!
 
Ah, bummer. I can't think of any more suggestions other than a factory reset (but as you said, with 3 different phones, that's probably not going to do the trick). I did a factory reset myself, which I didn't look forward to, but it fixed a light flow issue for me; which I was not hopeful would fix my issue but it did.

We eliminated cases or screen protectors, right? Best of luck.
 
Klotar. Good support! Now if three phones this, really, OP should be impressing on LG that they need to take in his phone and debug it. The carrier did not design the "Answer Me" function nor implement it.

I think a FDR isn't out of the question. However, I highly doubt it's going to correct a problem that has been seen on three devices AND also reported by another user.

The carrier is just going to keep giving the customer another phone with the same behaviors. In my mind, it's up to the OEM to get the SW right and provide to the carrier in terms of an update... but they can only do so if the OP gets this information into LG's hands.

I might have been a bit insensitive with my response to LGElectronics. Very nice that person is here and trying to help. But, for something like this, I truly believe going to the carrier is certainly the wrong strategy as they are not in a position to do anything except provide a replacement handset in the window that is possible.
 
Excellent points, stef7. I've always (secretly) hated reading posts to do factory resets to solve problems because a lot of replies indicated that it didn't solve their particular problem. Then the OP's are really PO'd because now they have to reinstall and reconfigure everything.

I'm only posting this because, as mentioned above, I did a reset to factory last week. While everything MAJOR was identical to what I expected (OS version, all apps and settings; plus I chose not to make any backups (I unticked backup to Google Servers and unticked reinstall apps automatically), some small things were different. Not only did the app I was hoping to get working start working after the reset (which makes no sense why it wouldn't work before but that's besides the point), but it definitely wasn't identical.

Of course my carrier's bloatware was all present and accounted for (one could hope, eh?!) but my preinstalled videos were missing. Someone else mentioned this here too in another post, but sure enough, mine were missing too. Now personally, I don't care that the videos are missing but it makes me wonder why, and makes me question if "reset to factory does not necessarily mean reset to the state when you got the phone".

This gives me a glimmer of hope that maybe, just maybe, reset to factory MIGHT fix the unexplained. Sorry to sidetrack...
 
It's possible a supplemental load gets put on the device before it makes it to consumers hand. Not sure how that works. Yeah I could see something like that causing a problem or holding these videos you speak of, and the FDR getting to a more simplistic configuration.

Changes in behavior after a FDR may be the result of sloppy programming that relies on memory that isn't necessarily zeroed or upon the software first running so it's not in a deterministic state. Performing the FDR might make those memory locations have a good initial value or cause the software load to use a slightly different memory location for the offending parameter...

Sometimes people get an OTA upgrade and they run with it without doing an FDR and are fine. Sometimes they have bizarre behavior. My personal track record, over the years I've had several phones and three out of a total of five OTAs didn't require a subsequent FDR to get them to behave.

I've reinstalled software on Android enough times that it's no big deal. An opportunity for me to start fresh. A way for an old phone to get a little more performance or resources back because I tend to down select what I re-install, what I really need in the short term (which is a working phone). So I like doing the software FDR and for me, following an update, I don't consider the update done unless I've done the FDR.

I'm not saying an FDR will make the function operate, but I'd be willing to do it, specially on a new device.

I would recommend people have their contacts backed up on Google before an FDR is attempted.
 
The answer-me function also does not work for me either. I have done two factory resets since purchasing the phone .......... it seems to work for a day or so after that but then stops working completely. This is a great phone otherwise but it would be nice for this neat feature to be working as it should 24/7. I have been searching forums for about the past month for this issue with none to be found up until now. At least I am not alone with this aggravation and hoping for a patch ............. Dos ;-)
 
Good report. You've done FDRs, it works for a number of days then stops... Yes it sounds like it needs to be patched...
 
I thought that this function was working intermittently for me also. But, what I have discovered through trial-n-error is that if I bring the phone to my ear too soon after it rings, I get nothing and have to actually do the swipe thing to answer. If I wait for the screen to show the answer/ignore icons and then bring it to my ear, it answers every time.
 
JMBUFFI said:
Has anyone experienced issues with the phone not answering when brought to your ear with the Answer Me option turned on? This only works for me a fraction of the time. I wrote to LG and their only suggestion was a factory reset. I have had the same problem on three different LG G2 phones, so I do not think that is the fix! :(:mad:
Click to expand...
im on my second after having connection problems with the first and on both the phones the answer me function performed erratically with a success rate of less than 1 in 10
 
I think I tried this feature once or twice & proceeded to disable it.

Not knowing exactly what makes this feature tick,I wonder if having some of these gesture features disabled affect the functionality of the others,no matter how unrelated they may seem?

i.e.: KNOCK-ON disabled/ANSWER ME enabled,etc..........
 
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