Help LG G2 Drops Network after 4.4 Update

[ALrnd]

Hey guys,

I'm an LG G2 user on an international unlocked version (living in France with the French operator Bouygues).

A few days ago, the 4.4 update was released for the LG G2. After updating my phone : connection to the internet network was entirely dropped. I have no access to data, at any point.

I checked with the telecom company and the issue doesn't come from them (I have tested multiple SIMs in my phone and my SIM and mutliple phones, the problem is clearly my phone).

Now, obviously data is activated on my phone, all bills were paid and there is no issue on these elements. When I check my Network information in the ABout Phone tab, there is an indication that my phone is disconnected under "mobile networks state". Turning the phone off and on doesn't seem to fix anything

Has anyone else experience these issues on their LG G2 as well (or on any other Android phone after update)? Is there a way to downgrade the Android OS?

Cheers guys

 

[Klotar]

Possibly check to see if you have lost your APN settings for your carrier? You may have to ask someone else (or google it) for those APN settings but for now, just check to see if you have any at all. Then at least we know if that's related. If you do have existing settings, see if the name suggests that they are not for your carrier or if they might be generic and not work with your carrier.

 

[ALrnd]

Possibly check to see if you have lost your APN settings for your carrier? You may have to ask someone else (or google it) for those APN settings but for now, just check to see if you have any at all. Then at least we know if that's related. If you do have existing settings, see if the name suggests that they are not for your carrier or if they might be generic and not work with your carrier.

That's exactly what it was. Thank you for thinking of it, you were better at it than LG and my carrier combined.

Cheers!

 

[Klotar]

Great to hear!

So were there no APN settings (did they disappear after the upgrade)? Did you have to google around or ask a friend for the settings, or did the carrier give them to you after asking for them? Just curious how you resolved it once you got pointed in the right direction.

 

[ALrnd]

Great to hear!

So were there no APN settings (did they disappear after the upgrade)? Did you have to google around or ask a friend for the settings, or did the carrier give them to you after asking for them? Just curious how you resolved it once you got pointed in the right direction.

After the update, my APN settings were blank. A quick internet search got me to an online walkthrough on how to set-up the APN for my carrier (and all other French carriers for that matter). Once the info was filled in, I received a text from the carrier confirming that connection to the network was reestablished.

What I don't understand though, is how customer service was unable to see the issue when I first called and inquired. Which is why I didn't call them again once you pointed me in the right direction.

Thanks again!