Hi I have a LG G2 which I recently got from my cousin who came from abroad. It all worked well for a month but about 2 or 3 days ago the lower part of Lcd touch screen stopped working. It never fell down or damaged but this happened all of a sudden. Now I can't use it at all. Please suggest what should I do, I can't claim the guarantee. Is it a hardware or software problem and is it repairable?
-
After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.
Help LG G2 Touch Screen Problem
- Thread starter Melissa E
- Start date
It's very hard for us to say whether it's hardware or software, since all we know is the bottom of the digitiser doesn't work. If the phone is unrooted and has never been rooted, so no modifications have been made to the system software, my feeling is that it's unlikely to be software. You might want to ask your cousin whether she/he's every fiddled in that way, but even if they have it would be a very odd bug, and an odd thing to just suddenly happen. I assume you've done all the usual stuff like pulling the battery out for a couple of minutes, just in case that clears something?
If you want to be sure you could back everything up and do a factory reset, which will wipe all apps and data apart from pre-installed stuff. That would rule out the possibility of a user-installed app causing the problem, and if the system software has not been modified you could be fairly sure it's hardware. I'd certainly try this before I took it to be repaired.
To be honest though I think hardware is more likely. You may never have dropped or damaged it, but how well do you know the phone's history? If it had had some drops in the past it might be that something was loosened or damaged and has just now broken or come out. Or if it had got wet at some point in the past corrosion might just now have caught up with it (even if she/he thought they'd dried it out). Or something might just have failed without any mistreatment, as sometimes happens.
As to whether it's repairable, that depends on the nature of the problem. If it's a loose connection, easily repairable. If the digitiser has simply failed, yes, but will cost more. If it's the result of historical moisture damage there may be other damage as well. The bottom line is that I doubt you'll know how repairable until the phone is opened up.
If you want to be sure you could back everything up and do a factory reset, which will wipe all apps and data apart from pre-installed stuff. That would rule out the possibility of a user-installed app causing the problem, and if the system software has not been modified you could be fairly sure it's hardware. I'd certainly try this before I took it to be repaired.
To be honest though I think hardware is more likely. You may never have dropped or damaged it, but how well do you know the phone's history? If it had had some drops in the past it might be that something was loosened or damaged and has just now broken or come out. Or if it had got wet at some point in the past corrosion might just now have caught up with it (even if she/he thought they'd dried it out). Or something might just have failed without any mistreatment, as sometimes happens.
As to whether it's repairable, that depends on the nature of the problem. If it's a loose connection, easily repairable. If the digitiser has simply failed, yes, but will cost more. If it's the result of historical moisture damage there may be other damage as well. The bottom line is that I doubt you'll know how repairable until the phone is opened up.
iowabowtech
root@android:/ #
The g2's have incurred a good deal of screen issues. Many people have experienced an area of deadness which can be determined by using a drawing app on the phone. If it's a fairly small area that's affected, you may want to use the app Screen Touch Test from the play store as it lights up individual pixels. Here's my thread on what may or may not be a similar situation. The internet is full of similar accounts.